Temporary Quality Assurance Specialist-Remote
Company: TTEC
Location: Atlanta
Posted on: September 20, 2023
Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Temporary Quality Assurance Specialist working
remotely in USA, you'll be a part of creating and delivering
amazing customer experiences while you also #experienceTTEC, an
award-winning employment experience and company culture. What
You'll be Doing Do you have a passion to help boost performance? Do
you love pinpointing areas for improvement? You'll evaluate and
analyze customer interactions to improve customer experience and
satisfaction scores. Your active listening skills will help make
sure proper information is being given to customers while you
analyze spreadsheets to pinpoint any patterns to help guide
performance training. This includes making sure employees are
giving proper verbal statements, client requirements and policies
are being met, and finding similarities between associate scripts.
You'll report to Quality Assurance Manager. You'll contribute to
the success of the customer experience as well as the overall
success of the team. This project is anticipated to last between
60-120 days while supporting natural disaster relief efforts.
During a Typical Day, You'll
- Pinpoint areas of improvement through monitoring calls for
customer satisfaction and client requirements
- Use your thorough knowledge and understanding of client
specific call and product knowledge requirements to prepare
reports
- Bring your time management and organizational skills to manage
multiple, complex, on-going tasks What You Bring to the Role
- High school diploma or equivalent
- 6 months or more of customer service and call center
experience
- Understanding, interpreting, and manipulating data for
reporting
- Flexibility to work various shifts during 24x7 hours of
operations What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) Visit for more
information. Compensation and Benefits
- The anticipated starting salary range for individuals
expressing interest in this position is $25-$30/hr. - About TTEC
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and hypergrowth brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you. TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way. #LI-Remote
Keywords: TTEC, Atlanta , Temporary Quality Assurance Specialist-Remote, Other , Atlanta, Georgia
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