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Desktop Support

Company: eTeam Inc.
Location: Atlanta
Posted on: May 29, 2023

Job Description:

  • 2 plus years of experience working in IT (tier I field preferred)

    Knowledge of and the Weather App Suite

    Strong customer service skills

    Working knowledge of cloud technology

    Strong understanding of server infrastructure

    Experience executing production level incident management and outage escalations

    Must possess superior analytical and communication skills, as well as technical aptitude

    Understanding of basic deployment and the Change Management process

    Basic understanding of network operations and support (preferred)

    Call center or ticket management experience is a plus

    ServiceNow, Jira, ticketing system experience is a plus

    IBM Cloud, AWS, Server Management, Network Operational knowledge are a plus

Keywords: eTeam Inc., Atlanta , Desktop Support, Other , Atlanta, Georgia

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