Repossession Specialist
Company: Stellantis Financial Services US
Location: Atlanta
Posted on: May 28, 2023
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Job Description:
Stellantis Financial Services (SFS) is the new captive finance
company for one of the world's leading automakers and a mobility
provider with iconic brands including Abarth, Alfa Romeo, Chrysler,
Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati,
Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting
growth provides opportunities to advance your career as we
successfully lead products and services from a small to midsize
company in just a few years. Join our world class team and culture
and contribute to our core mission which is enhancing our
customer's experience Summary Responsible for daily functions
related to the location, recovery and attainment of repossessions
and impounds. Complies with policies and procedures related to the
recovery of all impounded and repossessed vehiclesEssential Duties
and Responsibilities include the following. Other duties may be
assigned. Qualifies and assigns accounts that the Collection team
has approved for repossession Assigns accounts to Repossession
Company; involuntary, voluntary, abandoned and impounds Documents
system and notifies all corresponding departments once vehicle has
been secured Reviews, updates and conducts follow-ups with agents
on accounts assigned for repossession/pick up Reviews accounts for
payments or collection arrangements, placing an account on hold or
closing request Closes dead-end assignments and forwards the
account to the skip department Ensures compliance with state laws
regarding the right to cure (RTC), Strict Compliance Letter (SCL),
Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy
protection requirements Processes vehicle reinstatements and/or
redemptions Reviews repossession agency invoices, and posts to the
AMW screen and forwards to manager for payment Handles impounded
vehicles and secures their release This position involves regular
access to specified personal information of consumers, including,
but not limited to, Social Security numbers and dates of birth
Competencies To perform the job successfully, an individual should
demonstrate the following competencies: Problem Solving -
Identifies and resolves problems in a timely manner; Develops
alternative solutions; Uses reason even when dealing with emotional
topics. Technical Skills - Shares expertise with others. Customer
Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs; Responds to requests for
service and assistance; Meets commitments. Interpersonal Skills -
Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting; Keeps
emotions under control. Oral Communication - Speaks clearly and
persuasively in positive or negative situations; listens and gets
clarification; Responds well to questions; Participates in
meetings. Written Communication - Edits work for spelling and
grammar; Able to read and interpret written information. Teamwork -
Balances team and individual responsibilities; Gives and welcomes
feedback; Contributes to building a positive team spirit; Supports
everyone's efforts to succeed. Ethics - Treats people with respect;
Works with integrity and ethically. Organizational Support -
Follows policies and procedures; Supports organization's goals and
values. Judgment - Includes appropriate people in decision-making
process. Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions. Quality - Demonstrates accuracy and thoroughness;
Monitors own work to ensure quality. Quantity - Meets productivity
standards; Strives to increase productivity. Adaptability - Adapts
to changes in the work environment; Changes approach or method to
best fit the situation; Attendance/Punctuality - Is consistently at
work and on time; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Initiative -
Volunteers readily; Seeks increased responsibilities; Asks for and
offers help when needed.Qualifications To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education and/or
Experience The knowledge, skills and abilities typically acquired
through the completion of a high school diplomas and/or GED; two to
five years repossession or auto collection experience is
preferred.Language Skills Ability to read and comprehend simple
instructions, short correspondence, and memos. Ability to write
simple correspondence. Mathematical Skills Ability to add,
subtracts, multiply, and divides in all units of measure, using
whole numbers, common fractions, and decimals. Reasoning Ability
Ability to apply common sense understanding to carry out detailed
but uninvolved written or oral instructions. Computer Skills To
perform this job successfully, an individual should have knowledge
of MS Excel software, MS Word software and MS Access softwareOther
Skills and Abilities Knowledge of and compliant with the Fair Debt
Collection Practices Act, local, state and federal collection laws.
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this Job, the employee is regularly required to sit;
use hands to finger, handle, or feel and talk or hear. The employee
is occasionally required to stand; walk and reach with hands and
arms. Specific vision abilities required by this job include close
vision.Work Environment The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work
environment is usually moderate.Stellantis Financial Services, Inc
(SFS) is an equal opportunity employer and is committed to
providing its employees an environment that is free of harassment,
discrimination and intimidation. It is the policy of SFS to comply
with all applicable employment laws and regulations and to provide
equal opportunity for all qualified persons and to not discriminate
against any employee or applicant for employment because of race,
color, religion, sex, age, national origin, disability, pregnancy,
sexual orientation, veteran status, gender identity or expression,
change of sex, and/or transgender status or any protected status.
Candidates must possess authorization to work in the United States.
This policy applies to recruitment and placement, promotion,
training, transfer, retention, rate of pay and all other terms and
conditions of employment. Employment and promotion decisions will
be based solely on merit, ability, achievement, experience, conduct
and other legitimate business
reasonsPDN-99132255-e32c-4785-a72a-4b33cacbb088
Keywords: Stellantis Financial Services US, Atlanta , Repossession Specialist, Other , Atlanta, Georgia
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