Senior Auto Appraiser - (Field)

Company: United Services Automobile Association
Location: Avondale Estates
Posted on: May 28, 2023

Job Description:

Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are currently seeking a dedicated Senior Auto Appraiser, for an opportunity in the field! This is a full-time, hourly, non-exempt position.

In this role you'll work within defined guidelines and frameworks responsible to investigate, evaluate and appraise vehicle damage claims for both repairable and total loss vehicles. This is to ensure estimate accuracy in compliance with state laws and regulations. You will be accountable for delivering outstanding member service through setting appropriate expectations, proactive communications, advice, and compassion.

This is a field position, but in addition you will work from home. You must have internet bandwidth with minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload. Satellite or Wireless coverages are not currently approved. You must also have the ability to provide a workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer.

What you'll do:

• With the use of digital tools, evaluates and appraises high complexity (total loss, total burn, theft recovered, heavy (non-drivable) auto claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
• Investigates claim damages including presenting with the insured and third-parties/vendors. May require face-to-face interactions with members and third parties.
• Reviews facts of loss and vehicle damage to resolve if subrogation opportunities exist and makes the appropriate, timely system referral.
• Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance.
• Reviews claims/suppliers for fraud indicators and refers to Special Investigative Unit for handling, if applicable.
• Maintains accurate and current claim file documentation throughout the claims process for complex claims. Includes mapping of repair plan and timeline for repair.
• Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
• May serve as a subject matter authority representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.
• Partners with vendors and internal business partners to facilitate the highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
• Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting expectations. Issues settlement amounts for damages claimed.
• Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours. May serve as a permanent member of the APD Catastrophe team.
• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
  
  What you have:
  
  • High School Diploma or General Equivalency Diploma required.
  • 2 years in Auto Appraising experience
  • Knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
    
    What sets you apart:
    
    • 5 years or more of Auto Appraising experience
    • Ability to write accurate collision repair estimates on high-end luxury vehicles, and Exotic sports cars.
    • Able to work CAT Duty when needed-short notice to include driving within extended geographic territories.
    • Ability to accurately evaluate Total Loss Vehicles.
    • Ability to prepare estimates and evaluations using CCC estimating platform.
      
      Physical Demand Requirements:
      
      • Operate a company vehicle within assigned territory.
      • Reach, handle, squat, bend, climb, and keen as needed to complete inspections of damaged vehicles.
      • Work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
      • May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
        
        The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
        
        What we offer:
        
        Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070.00 - $112,920.00.
        
        Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
        
        For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
        
        Relocation assistance is not available for this position.
        
        USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: United Services Automobile Association, Atlanta , Senior Auto Appraiser - (Field), Other , Avondale Estates, Georgia