Customer Care Specialist
Company: Surya Carpet
Location: White
Posted on: March 20, 2023
|
|
Job Description:
Job Description:
Job Description Surya is an energetic home d--cor brand that has
gained attention for its innovative designs and breadth of high
quality home accessory solutions. Products ranging from area rugs
and pillows to poufs and wall art are sold through a broad spectrum
of global retailers, distributors, and interior designers. Surya
fosters an energetic work environment of creativity and
collaboration, with each employee taking personal ownership in the
company, and we are known for our best-in-class products and
solutions-driven customer experience. Surya has been named for
seven consecutive years to Inc. Magazine's Inc. 500/5000 list of
America's fastest growing privately held companies. Job Summary
Surya is looking for a customer care professional with a passion
for creating loyal customers. The Customer Care team processes
orders and resolves and responds to customer issues via email and
phone contact. We are looking for someone who loves to work within
a team to exceed customer expectations and provide reliable,
responsive, and resourceful service in every interaction. You will
have the opportunity to become a Surya subject matter expert for
customers concerning Surya products and processes. Our Customer
Care management team is caring, supportive and dedicated to your
success! Primary responsibilities:Handle customer inquiries via
phone and email and process orders with exceptional service.Verify
account information on all calls.Create tickets for each call.Greet
customers warmly and ascertain problem or reason for calling.Inform
and instruct customers on the use of the Surya.com website.Provide
accurate product and service information.Recommend options to
customers when they are attempting to cancel.Note accounts as
appropriate.Diffuse upset customers as needed.Escalate recurring
problems to immediate supervisor.Provide supervisor and Customer
Care management with process improvement recommendations.Gain and
excel in knowledge of all Surya products and processes. Job
Requirements:Exceptional customer service skillsTwo or more years
of experience in customer serviceDemonstrates ability to accurately
problem solveEnjoys working with others in a team
environmentExceptional attention to detail is critically
importantKnowledge of Microsoft office products, i.e., Excel,
Outlook, WordExperience working with order entry and ticketing
systemsAdapts well to change and learning new processesDemonstrates
the understanding of balancing the needs of the business with
customer needs. Preferred Experience:Some advanced degree work in a
related field.Two or more years of customer phone
service.Experience working on process improvement initiatives.
PI207923698
Keywords: Surya Carpet, Atlanta , Customer Care Specialist, Other , White, Georgia
Click
here to apply!
|