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Client Support Specialist, Tier 1

Company: Bold Integrated Payments
Location: Atlanta
Posted on: March 20, 2023

Job Description:

Client Support Specialist, Tier 1 -Position Description OverviewBOLD Integrated Payments is seeking a Client Support Specialist, Tier 1 responsible for being the principal contact for the service side of the client relationship including supporting our Client Support Specialist, Tier 2 position and assisting our clients in connecting with the appropriate department to resolve their needs. -Job Responsibilities

Answering incoming calls and email inquiries to resolve client/partner questions and concernsAct as the first point of contact for the client's day to day operational requirements including, but not limited to:
Responding to queries regarding online statementsProviding accurate documentation to satisfy a requestResolving payment related queriesAmendments to certain account detailsAssisting with password resets and account access.Create descriptive cases for all department specialists that accurately documents client conversation, information, and questions needing resolutionRecord all work in the CRM management tool, SalesforceRegular communication with sales, business development, and other internal teams as necessaryMerchant account creation in SalesforceOther responsibilities as assigned - -Job Requirements
Previous work experience in a Customer Service rolePrevious Salesforce experienceExcellent organizational skills and solution-orientedSelf-motivated team player with strong analytic and problem-solving skillsMust possess excellent time management, comprehension, and the ability to multi-task and use several systems in tandem to resolve problemsStrong communicator with the ability to clearly and concisely present information, both verbally and written - -Essential Job Functions
Ability to speak on the phone for several hours of the workday -
Must be able to research issues that arise - to resolve them while speaking with clients simultaneouslyAble to sit in an office setting for long periods of time - -BOLD Integrated Payments is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business needs. -All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position.Powered by JazzHR

Keywords: Bold Integrated Payments, Atlanta , Client Support Specialist, Tier 1, Other , Atlanta, Georgia

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