Guest Services Representative
Company: Hendrick Automotive Company
Posted on: January 27, 2023
Honda of Newnan
Location: 391 Newnan Crossing Bypass, Newnan, Georgia 30265
Summary: Ensures friendly and receptive environment for guests and
provides administrative functions of the sales department through
accurate recording of customer traffic and production of reports
with critical sales process metrics.
Supervisory Responsibilities: This job has no direct supervisory
Essential Duties and Responsibilities include the following:
+ Performs opening and closing Guest Services procedures.
+ Answers incoming phone calls in a courteous, prompt, and
+ Directs phone calls to the appropriate person
+ Takes accurate messages.
+ Directs customers to the appropriate person or department.
+ Manages the desk log, phone up log, loaner agreement log, dealer
plate log, and gas card log.
+ Tracks and filters all incoming calls and takes messages.
+ Communicates effectively with Guest Services Manager and
+ Reconciles/updates data entry with dealership software.
+ Produces Daily Reports: Daily Update (1, 5, Close), Performance
Metric (core Guests Services reports).
+ Walks around the showroom hourly to offer refreshments to
+ Provides a warm, positive and happy environment for Guests, their
children and fellow teammates.
+ Helps maintain a clean and comfortable environment (monitor
+ Provides new hire Customer Management training when requested
+ Maintains CSI at or above Company standards
+ Maintains an organized, clean and safe work area
+ Participates in required training
+ Records all hours worked accurately in company timekeeping
+ Follows Safeguards rules and regulations.
+ Demonstrates the Company's Core Values
+ Complies with Company policies and procedures
+ Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
+ Other duties as assigned
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with medical conditions to perform the essential
--- High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Human Resources
o Information Technology
Desired Work Experience:
--- up to 3 years
o 3-5 years
o 5+ years
Previous customer service experience desired. Excellent
interpersonal, communication, and organizational skills are
Certificates and Licenses:
o Valid Driver's License
o Automobile Salesperson License
Intermediate skills in Microsoft Office Products. Ability to learn
Dealership Management System and web based applications utilized in
Ability to understand and follow instructions. Ability to
communicate effectively with customers and company
The position requires regular and predictable attendance. Scheduled
shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
walk, stand, sit; use hands to finger, handle, and feel.
Duties are performed primarily in the showroom or outdoor sales
lot. Heavy phone work. Work includes frequent clerical and
administrative responsibilities and interaction with customers and
employees. Due to the nature of this position, employee may be
exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out
instructions. Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate
the following Core Values:
Servant Leaders consciously put the needs of others before their
own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we
can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the
right thing within the letter and spirit of the law, drives every
action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we
are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to
be the best, not the biggest, and is therefore defined by how we
treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow
as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to
seek out and improve upon areas of opportunity within ourselves and
This job description in no way states or implies that these are the
only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and
to perform any other duties and responsibilities upon the request
of a supervisor. This job description is subject to revision at the
discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women,
veterans, and individuals with disabilities are encouraged to
apply. For more information regarding the EEOC, please visit
Hendrick Automotive Group believes that its people are its most
important assets. Together, everyone achieves more. We work as a
team, best utilizing our individual talents and skills to reach a
common goal. Hendrick Automotive Group teammates help each other to
balance their commitments to family and to the community they
represent. Our 10,000 plus teammates across the country are
empowered and trained to be leaders within our organization. At
Hendrick Automotive Group we are defined by our integrity. We
believe in doing what is right for our fellow teammates, our
customers and our corporate partners. The core values of this
company are what shape every action we take and every decision that
is made. Our customers are important to us. They're family. We
genuinely desire for our customers to feel valued and cared about
whenever inside our doors. Every day, Hendrick Automotive Group
teammates recommit themselves to exceeding the expectations of our
The Hendrick name is synonymous with winning, at the dealership and
on the race track. We are committed to continuing the Hendrick
tradition of success and performance. Our teammates are empowered
to overcome obstacles and do what it takes to satisfy our
customers, lift up our fellow teammates and build profits. The
automotive industry is rapidly progressing. Every day, Hendrick
Automotive Group takes the initiative to find ways to achieve
success through simpler, better, faster and leaner processes. We
work daily to invest in the improvement of our teammates and
develop resources to offer opportunities for personal growth and
development. We strive for excellence in all that we do.
Keywords: Hendrick Automotive Company, Atlanta , Guest Services Representative, Other , Newnan, Georgia
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