Customer Relationship Specialist

Company: Careerbuilder-US
Location: Norcross
Posted on: January 27, 2023

Job Description:

Job Description

Job description
Job description
Commercial Driver
For 30+ years PRO SHRED Security has offered the most secure on-site information destruction services across the business and government spectrum . PRO SHRED Security has a presence in 37 major markets across the USA, and with an environmental impact equaling over 6 million trees saved , PRO SHRED Security consolidates its position as one of the market leaders in the sustainable privacy protection sector.
Why PROSHRED?
PRO SHRED is a national player in the Information Destruction industry and a, just a fun place to work.
Competitive Base Salary + plus bonus opportunities tied to deliverables and success
Career advancement opportunities
USA and Canada public company exposure
On the job training and skills development
Summary:
A Customer Service Professional (CSP) is responsible for servicing a busy route daily and providing excellent customer service to a variety of businesses. The CSP is the face of the company for the customer. The operator of PROSHREDs trucks will provide on-site document shredding services at the customers business location and provide a document of disposal using a cost efficient and environmentally friendly shredding process. Daily and regularly scheduled care and maintenance of the vehicle and shredding equipment is a responsibility of the CSP
Job Duties:
Provide daily service to a busy route of existing and new customers
Manage the shredding of customer documents at the customers facility in a safe and professional manner
Promote service to current customers to secure more business
Promote service to casual enquiries to secure leads for sales reps
Manage all customer concerns in a professional and courteous manner
Build positive relationships with repeat customers
Strictly maintain all company procedures and present a professional image and attire both inside and outside the customer facility
Ensure PROSHREDs standards for customer service are being met
Provide on time service to all accounts on a daily basis
Communicate with Branch Administrator on a regular basis daily to report progress or any issues with schedules and timing of customer routes
Shred all customer documents in a secure manner as per company standards
Deliver and install new containers in customer facilities as required
Repair containers on sight immediately if required
Make minor repairs to the shredding track and equipment if necessary
Advise sales of opportunities noted when travelling and shredding
Distribute marketing material as required
Keep truck maintained, clean and professional looking
Adhere to PROSHRED, Naid and ISO policies and procedures
Complete paperwork neatly and accurately and on time at each stop
Provide end of day paperwork in a complete, organized fashion following company policy
Work closely with the Branch Manager to ensure that they meet the requisite contributing margin targets on all routes
Complete a daily safety check of the shredding vehicle and equipment and report any deficiencies immediately
Attend monthly branch meetings and provide input
Requirements:
High school diploma
Minimum 2 years commercial driving experience
Experience in providing service to customers in an independent role
CDL License Class B a plus
Ability to lift 50+ lbs
Ability to push/pull up to 300 pound wheeled container
Good communications skills
Geographic familiarity of routes/traffic pattern
A thorough understanding of driving safety standards and regulations
Customer Focus Dedicated to exceeding the expectations of the customer. Acts with the customer in mind. Maintains effective relationships with customers and gains their trust and respect. Ability to build rapport quickly, establish relationship in a short time. Listens well, not defensive
Time Management - Uses their time effectively and efficiently. Concentrates their time on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities
Job Type: Full-time
by Jobble

Keywords: Careerbuilder-US, Atlanta , Customer Relationship Specialist, Other , Norcross, Georgia