Customer Relationship Specialist
Company: Careerbuilder-US
Location: Norcross
Posted on: January 27, 2023
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Job Description:
Job Description
Job description
Job description
Commercial Driver
For 30+ years PRO SHRED Security has offered the most secure
on-site information destruction services across the business and
government spectrum . PRO SHRED Security has a presence in 37 major
markets across the USA, and with an environmental impact equaling
over 6 million trees saved , PRO SHRED Security consolidates its
position as one of the market leaders in the sustainable privacy
protection sector.
Why PROSHRED?
PRO SHRED is a national player in the Information Destruction
industry and a, just a fun place to work.
Competitive Base Salary + plus bonus opportunities tied to
deliverables and success
Career advancement opportunities
USA and Canada public company exposure
On the job training and skills development
Summary:
A Customer Service Professional (CSP) is responsible for servicing
a busy route daily and providing excellent customer service to a
variety of businesses. The CSP is the face of the company for the
customer. The operator of PROSHREDs trucks will provide on-site
document shredding services at the customers business location and
provide a document of disposal using a cost efficient and
environmentally friendly shredding process. Daily and regularly
scheduled care and maintenance of the vehicle and shredding
equipment is a responsibility of the CSP
Job Duties:
Provide daily service to a busy route of existing and new
customers
Manage the shredding of customer documents at the customers
facility in a safe and professional manner
Promote service to current customers to secure more business
Promote service to casual enquiries to secure leads for sales
reps
Manage all customer concerns in a professional and courteous
manner
Build positive relationships with repeat customers
Strictly maintain all company procedures and present a professional
image and attire both inside and outside the customer facility
Ensure PROSHREDs standards for customer service are being met
Provide on time service to all accounts on a daily basis
Communicate with Branch Administrator on a regular basis daily to
report progress or any issues with schedules and timing of customer
routes
Shred all customer documents in a secure manner as per company
standards
Deliver and install new containers in customer facilities as
required
Repair containers on sight immediately if required
Make minor repairs to the shredding track and equipment if
necessary
Advise sales of opportunities noted when travelling and
shredding
Distribute marketing material as required
Keep truck maintained, clean and professional looking
Adhere to PROSHRED, Naid and ISO policies and procedures
Complete paperwork neatly and accurately and on time at each
stop
Provide end of day paperwork in a complete, organized fashion
following company policy
Work closely with the Branch Manager to ensure that they meet the
requisite contributing margin targets on all routes
Complete a daily safety check of the shredding vehicle and
equipment and report any deficiencies immediately
Attend monthly branch meetings and provide input
Requirements:
High school diploma
Minimum 2 years commercial driving experience
Experience in providing service to customers in an independent
role
CDL License Class B a plus
Ability to lift 50+ lbs
Ability to push/pull up to 300 pound wheeled container
Good communications skills
Geographic familiarity of routes/traffic pattern
A thorough understanding of driving safety standards and
regulations
Customer Focus Dedicated to exceeding the expectations of the
customer. Acts with the customer in mind. Maintains effective
relationships with customers and gains their trust and respect.
Ability to build rapport quickly, establish relationship in a short
time. Listens well, not defensive
Time Management - Uses their time effectively and efficiently.
Concentrates their time on the more important priorities. Gets more
done in less time than others. Can attend to a broader range of
activities
Job Type: Full-time
by Jobble
Keywords: Careerbuilder-US, Atlanta , Customer Relationship Specialist, Other , Norcross, Georgia
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here to apply!
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