Quality Assurance & Compliance, Senior Consultant

Company: American Red Cross
Location: Atlanta
Posted on: January 27, 2023

Job Description:

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us-Where your Career is a Force for Good!Job Description:Why Choose Us?As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You'll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.We are currently seeking a (Remote) Full-Time - Quality Assurance & Compliance, Senior Consultant. This is a work from home position open to qualified candidates living in the United States. You must be able to work in Eastern Standard timeThe salary range for this position is $79,600-$90,185.00Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.What You'll Do: he Quality Assurance & Compliance, Senior Consultant ("Sr. Consultant") reports to the Executive Director, Training Services' Quality Assurance & Compliance department ("QA"). The Sr. Consultant effectively and independently investigates, analyzes, reports on, and resolves or escalates QA cases assigned to them and related to the delivery, marketing, sale, use and reporting of Red Cross courses, course materials, classes and Class Posting Service ("CPS"), as applicable, by Authorized Providers ("AP"), Licensed Training Providers ("LTP"), Strategic Partners ("SP"), Full Service Customers ("FS Customers"), Red Cross course instructors who are either volunteers of, or directly employed by, the Red Cross, instructors of an AP or LTP and instructor-trainers (such instructors being each an "Instructor" or collectively "Instructors"). The Sr. Consultant is responsible for investigating, documenting and resolving or escalating cases from the date of case assignment to the date of case closure. In addition, the Sr. Consultant supports and works collaboratively with the development, sales, support and delivery of Red Cross training products and services offered, or contemplated to be offered, by and administered through Training Services' Products, Sales, Service Delivery ("SD") and Training Service Center ("TSC") departments, as applicable. In addition, the Sr. Consultant provides proactive resources and information to internal and external stakeholders with respect to Training Services' policies, procedures and guidelines to promote the proper and effective delivery of Training Services' courses and classes and proper use of Red Cross intellectual property pursuant to applicable Red Cross written agreements, guidelines, policies, instructor manuals, intellectual property rights and code of conduct (each and collectively, "Requirements"). The Sr. Consultant participates in developing business process improvement strategies and analyzing and reporting QA metrics related to QA cases and case outcomes. To achieve QA objectives and Training Services' desired business outcomes, the Sr. Consultant works collaboratively with Training Services' Products, SD, Sales and TSC business units deliverables.Responsibilities:

• Identifies, analyzes, investigates, resolves and/or escalates assigned cases to resolve them in a fair, equitable and expeditious manner
• Collects and analyzes information and data from multiple sources to conduct thorough and fair investigations of assigned cases
• Prepares written reports regarding the status and resolution of their assigned cases, which reports are accurate, relevant, complete and written in a clear and concise manner
• Recommends corrective action(s) to be taken (subject to approval of the Executive Director) for violations of applicable Red Cross Requirements
• Promotes and enhances the quality of the delivery of Training Services' courses and class instruction in compliance with the Requirements
• Functions as a lead coach to internal and external stakeholders in Red Cross course training courses, with limited guidance and support
• Provides, support and guidance to internal and external stakeholders having an interest in the outcomes of the Sr. Consultant's determinations regarding compliance with the Requirements
• Performs assigned responsibilities in compliance with applicable laws and Red Cross's policies and, code of ethics and conduct
• Works collaboratively with Training Services' Products, Sales, Information Technology, SD and TSC and Red Cross's Risk Management business units to support the development, documentation and execution of applicable courses, programs, directives, policies and compliance with the Requirements
• Communicates clearly and effectively with internal and external stakeholders to collect statements, course records and information from Instructors, LTPs, APs, SPs and students involved with Red Cross classes pertaining to compliance with the Requirements in order to maintain the quality and integrity of Red Cross's training programs, course materials and courses, proactively preventing/mitigating risks of loss or adverse consequences to Red Cross's brand and intellectual property rights to the extent caused by any noncompliance with the Requirements;
• Participates in QA program development, deployment and maintenance of new initiatives, as the Executive Director may designate
• Investigates and analyzes data and information collected to evaluate compliance with the Requirements
• Audits, monitors and evaluates Instructors' performance to determine whether they are conducting classes in compliance with the Requirements
• Represents QA by demonstrating subject matter expertise in Red Cross training courses and delivers presentations to internal and external stakeholders, as the Executive Director may delegate
• Serves as the lead presenter during in-person and remote Instructor training and development courses intended to enhance Instructors' course instruction skills, best practices, brand image and product enhancement
• Develops substantive course content for presentations to internal and external stakeholders
• Completes such other duties, as the Executive Director may delegate.What We Need From You: Qualifications
  • Education: Bachelor's degree required.
  • Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
  • Strong mastery of skills and knowledge as a subject matter expert in 2 or more Red Cross training courses
  • Demonstrated knowledge of Red Cross course training courses, Instructor manuals, and Instructor and Instructor-trainer programs, and associated processes and materials
  • Previous experience as a Red Cross Instructor, Instructor trainer or educator
  • Management Experience: N/A
  • Skills & Abilities: Deep level knowledge of work and industry. Ability to provide innovation solutions.
  • Excellent organizational skills.
  • Ability to handle multiple priorities effectively, analyze problems, recommend appropriate solutions, and assimilate information quickly.
  • Strong attention to detail and accuracy
  • Excellent interpersonal, verbal, and written communications skills to deal with all levels of staff and external clients.
  • Proficient in Salesforce, Excel, Power BI, PowerPoint, and Microsoft Office applications, with limited guidance Ability to work on a team.
  • Travel: 10-20%Essential Functions/Physical Requirements:Must be good verbal and written communicator. Must have very good home-based internet connectivity. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential.May include sitting for long periods of time, driving a vehicle and working under challenging conditions.What's In It For You?We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
    • Medical, Dental Vision plans
    • Health Spending Accounts & Flexible Spending Accounts
    • PTO + Holidays
    • 401K with 4% match
    • Paid Family Leave
    • Employee Assistance
    • Disability and Insurance: Short + Long Term
    • Service Awards and recognitionCommitment to Your Health & Safety-COVID-19:The American Red Cross requires all new hires be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved prior to hire.Diversity, Equity & InclusionThe American Red Cross aspires to be an organization fully committed to diversity, equity, and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement. The Red Cross supports a variety of cultural groups for employees and volunteers. From our Latino Resource Group, Umoja, Asian American & Pacific Islanders, and Red Cross Pride, to the Ability Network, Veterans+ and our Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.Apply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
      
      Interested in Volunteering?Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.Visit to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here:

Keywords: American Red Cross, Atlanta , Quality Assurance & Compliance, Senior Consultant, Other , Atlanta, Georgia