Quality Assurance & Compliance, Senior Consultant
Company: American Red Cross
Location: Atlanta
Posted on: January 27, 2023
Job Description:
Please use Google Chrome or Mozilla Firefox when accessing
Candidate Home.By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network?**** As a condition of employment with
American Red Cross, you are required to provide proof that you are
fully vaccinated for COVID 19 or qualify for an exemption, except
in states where it is prohibited by law. Accordingly, employment is
conditioned on providing proof of vaccination or having an approved
exemption prior to starting employment **** Join us-Where your
Career is a Force for Good!Job Description:Why Choose Us?As one of
the nation's premier humanitarian organizations, the American Red
Cross is dedicated to helping people in need throughout the United
States and, in association with other Red Cross networks,
throughout the world. We depend on the many generous contributions
of time, blood, and money from the American public to support our
lifesaving services and programs. At the American Red Cross, you
will enjoy a collaborative work culture committed to the diversity
of our people, programs, and services. If you share our passion for
helping people, join us in this excellent career opportunity. Work
where your career is a force for good.At the American Red Cross,
you have a direct impact on a meaningful mission. When you join our
team, you can help save lives every day. You'll be part of a
like-minded team that shares a passion for making a difference and
a work environment that supports growth, learning, and
succeeding.We are currently seeking a (Remote) Full-Time - Quality
Assurance & Compliance, Senior Consultant. This is a work from home
position open to qualified candidates living in the United States.
You must be able to work in Eastern Standard timeThe salary range
for this position is $79,600-$90,185.00Note that the American Red
Cross sets salary ranges aligned to a specific geographic location
in which the work is performed. The stated salary range in this
posting is an average. The specific salary information will be
shared at the time of phone screening based upon your location and
qualifications.What You'll Do: he Quality Assurance & Compliance,
Senior Consultant ("Sr. Consultant") reports to the Executive
Director, Training Services' Quality Assurance & Compliance
department ("QA"). The Sr. Consultant effectively and independently
investigates, analyzes, reports on, and resolves or escalates QA
cases assigned to them and related to the delivery, marketing,
sale, use and reporting of Red Cross courses, course materials,
classes and Class Posting Service ("CPS"), as applicable, by
Authorized Providers ("AP"), Licensed Training Providers ("LTP"),
Strategic Partners ("SP"), Full Service Customers ("FS Customers"),
Red Cross course instructors who are either volunteers of, or
directly employed by, the Red Cross, instructors of an AP or LTP
and instructor-trainers (such instructors being each an
"Instructor" or collectively "Instructors"). The Sr. Consultant is
responsible for investigating, documenting and resolving or
escalating cases from the date of case assignment to the date of
case closure. In addition, the Sr. Consultant supports and works
collaboratively with the development, sales, support and delivery
of Red Cross training products and services offered, or
contemplated to be offered, by and administered through Training
Services' Products, Sales, Service Delivery ("SD") and Training
Service Center ("TSC") departments, as applicable. In addition, the
Sr. Consultant provides proactive resources and information to
internal and external stakeholders with respect to Training
Services' policies, procedures and guidelines to promote the proper
and effective delivery of Training Services' courses and classes
and proper use of Red Cross intellectual property pursuant to
applicable Red Cross written agreements, guidelines, policies,
instructor manuals, intellectual property rights and code of
conduct (each and collectively, "Requirements"). The Sr. Consultant
participates in developing business process improvement strategies
and analyzing and reporting QA metrics related to QA cases and case
outcomes. To achieve QA objectives and Training Services' desired
business outcomes, the Sr. Consultant works collaboratively with
Training Services' Products, SD, Sales and TSC business units
deliverables.Responsibilities:
- Identifies, analyzes, investigates, resolves and/or escalates
assigned cases to resolve them in a fair, equitable and expeditious
manner
- Collects and analyzes information and data from multiple
sources to conduct thorough and fair investigations of assigned
cases
- Prepares written reports regarding the status and resolution of
their assigned cases, which reports are accurate, relevant,
complete and written in a clear and concise manner
- Recommends corrective action(s) to be taken (subject to
approval of the Executive Director) for violations of applicable
Red Cross Requirements
- Promotes and enhances the quality of the delivery of Training
Services' courses and class instruction in compliance with the
Requirements
- Functions as a lead coach to internal and external stakeholders
in Red Cross course training courses, with limited guidance and
support
- Provides, support and guidance to internal and external
stakeholders having an interest in the outcomes of the Sr.
Consultant's determinations regarding compliance with the
Requirements
- Performs assigned responsibilities in compliance with
applicable laws and Red Cross's policies and, code of ethics and
conduct
- Works collaboratively with Training Services' Products, Sales,
Information Technology, SD and TSC and Red Cross's Risk Management
business units to support the development, documentation and
execution of applicable courses, programs, directives, policies and
compliance with the Requirements
- Communicates clearly and effectively with internal and external
stakeholders to collect statements, course records and information
from Instructors, LTPs, APs, SPs and students involved with Red
Cross classes pertaining to compliance with the Requirements in
order to maintain the quality and integrity of Red Cross's training
programs, course materials and courses, proactively
preventing/mitigating risks of loss or adverse consequences to Red
Cross's brand and intellectual property rights to the extent caused
by any noncompliance with the Requirements;
- Participates in QA program development, deployment and
maintenance of new initiatives, as the Executive Director may
designate
- Investigates and analyzes data and information collected to
evaluate compliance with the Requirements
- Audits, monitors and evaluates Instructors' performance to
determine whether they are conducting classes in compliance with
the Requirements
- Represents QA by demonstrating subject matter expertise in Red
Cross training courses and delivers presentations to internal and
external stakeholders, as the Executive Director may delegate
- Serves as the lead presenter during in-person and remote
Instructor training and development courses intended to enhance
Instructors' course instruction skills, best practices, brand image
and product enhancement
- Develops substantive course content for presentations to
internal and external stakeholders
- Completes such other duties, as the Executive Director may
delegate.What We Need From You: Qualifications
- Education: Bachelor's degree required.
- Experience: Minimum 7 years of related experience or equivalent
combination of education and related experience required.
- Strong mastery of skills and knowledge as a subject matter
expert in 2 or more Red Cross training courses
- Demonstrated knowledge of Red Cross course training courses,
Instructor manuals, and Instructor and Instructor-trainer programs,
and associated processes and materials
- Previous experience as a Red Cross Instructor, Instructor
trainer or educator
- Management Experience: N/A
- Skills & Abilities: Deep level knowledge of work and industry.
Ability to provide innovation solutions.
- Excellent organizational skills.
- Ability to handle multiple priorities effectively, analyze
problems, recommend appropriate solutions, and assimilate
information quickly.
- Strong attention to detail and accuracy
- Excellent interpersonal, verbal, and written communications
skills to deal with all levels of staff and external clients.
- Proficient in Salesforce, Excel, Power BI, PowerPoint, and
Microsoft Office applications, with limited guidance Ability to
work on a team.
- Travel: 10-20%Essential Functions/Physical Requirements:Must be
good verbal and written communicator. Must have very good
home-based internet connectivity. Depending on work assignment, may
require ordinary ambulatory skills sufficient to visit other
locations; or the ability to stand, walk and manipulate (lift,
carry, move) light to medium weights of up to 20 pounds. Requires
good hand-eye coordination, arm, hand and finger dexterity,
including ability to grasp, and visual acuity to use a keyboard,
operate equipment and read technical information. Overall mobility
is essential.May include sitting for long periods of time, driving
a vehicle and working under challenging conditions.What's In It For
You?We take care of you, while you take care of others. As a
mission-based organization, we believe our team needs great support
to do great work. Our comprehensive benefits help you in balancing
home and work. With our resources and perks, you have amazing
possibilities at the American Red Cross to advance the learn.
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO + Holidays
- 401K with 4% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognitionCommitment to Your Health &
Safety-COVID-19:The American Red Cross requires all new hires be
vaccinated against COVID-19 as a condition of employment. This
means that all individuals working for the organization must be
fully vaccinated against COVID-19 by the start of their employment
OR have begun the vaccination process prior to their start date.
Upon being offered a position, individuals will be required to
submit proof of vaccination. If you are unable to be vaccinated due
to medical or religious reasons, you may qualify for an exemption.
If seeking an exemption, you will be required to submit
documentation and your request must be approved prior to
hire.Diversity, Equity & InclusionThe American Red Cross aspires to
be an organization fully committed to diversity, equity, and
inclusion by creating and maintaining a diverse, high-performing
workforce of employees and volunteers who reflect all communities
we serve; by cultivating a collaborative, inclusive and respectful
work environment that empowers all contributors; and by leveraging
diverse partnerships - all of which helps to ensure culturally
competent service delivery supported by effective community
leadership and engagement. The Red Cross supports a variety of
cultural groups for employees and volunteers. From our Latino
Resource Group, Umoja, Asian American & Pacific Islanders, and Red
Cross Pride, to the Ability Network, Veterans+ and our Women's
Resource Group, these networks provide connections, mentoring and
help give voice to important concerns and opinions.Apply now!
Joining our team will provide you with the opportunity to make a
difference every day.The American Red Cross is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.
Interested in Volunteering?Life's emergencies don't stop, and
neither do American Red Cross volunteers, who represent more than
90 percent of our workforce to help prevent and alleviate human
suffering. You can make a difference by volunteering in a position
that appeals to you and allows you to use your unique skills and
talents. The Red Cross relies on generous volunteers who give their
time and talent to help fulfill our lifesaving mission.Visit to
learn more, including our most-needed volunteer positions.To view
the EEOC Summary of Rights, click here:
Keywords: American Red Cross, Atlanta , Quality Assurance & Compliance, Senior Consultant, Other , Atlanta, Georgia
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