Patient Access Specialist II - Patient Access Services
Company: WellStar Health System, Inc.
Posted on: January 27, 2023
How would you like to work in a place where your contributions and
ideas are valued? A place where you can serve with compassion,
pursue excellence and honor every voice? At Wellstar, our mission
is simple, yet powerful: to enhance the health and well-being of
every person we serve. We are proud to have become a shining
example of what's possible when the brightest professionals
dedicate themselves to making a difference in the healthcare
industry, and in people's lives.
The P atient Access Specialist II is typically the first point of
contact and must ensure a pleasant experience for patients and
visitors. Interviews patients and/or their representatives to
obtain complete and accurate demographic, financial and insurance
information, required for billing and collecting patient accounts.
Conducts intensive screening of all Medicare, Medicaid and managed
care patients for pre-certification requirements and provider
service eligibility, prior to registration. Obtains all necessary
Coordinates the collection of all estimated patient liabilities,
including co-payments and unmet deductibles. Verifies insurance
benefits and coverage for inpatients and outpatients. Responds to
customer requests and answers questions regarding various service
and account information. Analyzes and rectifies customer concerns
using established procedures. Uses computer to access and/or update
Verifies and posts transactions. Follows established procedures for
processing receipts, cash etc. Sorts and files various documents.
Assists with general hospital information and directions to
departments within and outside of the WHS facility. Establishes
financial arrangements to reduce financial risk for WHS, helping to
ensure that Wellstar is reimbursed for its services. Is in good
standing with all hospital policies including those related to
attendance and staff development. Is a role model to all staff
members, physicians, patients and visitors in guest relations.
Demonstrates positive attitude about Wellstar, staff and
physicians. Actively participates in Quality Improvement processes
in the employee respective department.
P.A.S. Certification is Required To Apply
Minimum Certification: Certified Revenue Cycle Representative
CPAR or CHAA are acceptable minimum certification to start and CRCR
must be obtained within 120 days of hire.
Position is located in OP Imaging M-Fri 7a-330p, shift may be
adjusted down or up due to staffing needs and/or pt. volumes.
Required Minimum Education:
High School Diploma (HSD) or GED
Preferred Education: Associate degree
Required Minimum Experience:
One years' experience in healthcare, or institutional work
Preferred Minimum Experience:
2 years of related experience in a healthcare Revenue Cycle
setting. Proficient in current electronic medical record system;
EPIC experience is preferred.
Required Minimum Skills:
Computer/data entry experience. Ability to communicate with various
members of the healthcare team. Effective communication skills
(both written and verbal), attention to detail, self-directed and a
positive attitude are essential. Effective problem solving and
critical thinking skills. Working knowledge of patient registration
systems and intermediate Microsoft Office Suite are preferred. Epic
Required Minimum Certification:
Certified Revenue Cycle Representative (CRCR)
CPAR or CHAA are acceptable minimum certification for hire, and
CRCR must be obtained within 120 days of hire.
Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training
followed by a minimum passing score of 90% on final exam within 45
days of hire. Staff who do not pass will no longer meet the minimum
requirement and will subsequently have the option to meet with the
Talent Acquisition Specialist to assess other positions available
within the health system.
PAS employees who successfully complete the PAS onboarding exam
will have the option to progress through enrollment to the WHS
Enterprise Membership - HFMA Certification program, subject to PAS
Keywords: WellStar Health System, Inc., Atlanta , Patient Access Specialist II - Patient Access Services, Other , Douglasville, Georgia
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