Patient Access Specialist II - Patient Access Services

Company: WellStar Health System, Inc.
Location: Douglasville
Posted on: January 27, 2023

Job Description:

Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

The P atient Access Specialist II is typically the first point of contact and must ensure a pleasant experience for patients and visitors. Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration. Obtains all necessary customer consents/attestations.

Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.

Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that Wellstar is reimbursed for its services. Is in good standing with all hospital policies including those related to attendance and staff development. Is a role model to all staff members, physicians, patients and visitors in guest relations. Demonstrates positive attitude about Wellstar, staff and physicians. Actively participates in Quality Improvement processes in the employee respective department.

P.A.S. Certification is Required To Apply

Minimum Certification: Certified Revenue Cycle Representative (CRCR)
CPAR or CHAA are acceptable minimum certification to start and CRCR must be obtained within 120 days of hire.

Position is located in OP Imaging M-Fri 7a-330p, shift may be adjusted down or up due to staffing needs and/or pt. volumes.

Qualifications

Required Minimum Education:

High School Diploma (HSD) or GED

Preferred Education: Associate degree

Required Minimum Experience:

One years' experience in healthcare, or institutional work setting.

Preferred Minimum Experience:

2 years of related experience in a healthcare Revenue Cycle setting. Proficient in current electronic medical record system; EPIC experience is preferred.

Required Minimum Skills:

Computer/data entry experience. Ability to communicate with various members of the healthcare team. Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred. Epic experience preferred.

Required Minimum Certification:

Certified Revenue Cycle Representative (CRCR)
CPAR or CHAA are acceptable minimum certification for hire, and CRCR must be obtained within 120 days of hire.

Other:

Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on final exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within the health system.

PAS employees who successfully complete the PAS onboarding exam will have the option to progress through enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval.

Keywords: WellStar Health System, Inc., Atlanta , Patient Access Specialist II - Patient Access Services, Other , Douglasville, Georgia