Retail Customer Service Associate
Company: FedEx Cross Border
Location: Dallas
Posted on: January 27, 2023
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Job Description:
Compensation: $15.00 - $16.55. The estimate displayed represents
the typical salary range or starting rate of candidates hired in
your area. Factors that may be used to determine your actual salary
may include your specific skills, your work location, how many
years of experience you have, and comparison to other employees
already in this role. POSITION SUMMARY: The Store Consultant
consistently delivers a positive customer experience to all
customers, utilizing consultative skills to anticipate customer
needs, suggest alternatives and provide solutions. This customer
service focused team member is knowledgeable in all areas of the
Store's business, including print, signs & graphics, and shipping.
They will be responsible for taking orders, coordinating activities
in the Store, providing pricing and product information, and
recommending appropriate FedEx Office products and services. The
Store Consultant will operate and maintain a wide variety of
equipment, move boxes and equipment, stock materials, manage the
production queue and output, manage complex projects, manage retail
supply, and complete assigned tasks based on priority. GENERAL
DUTIES AND RESPONSIBILITIES: (This is a representative list of the
general duties the position may be asked to perform, and is not
intended to be all-inclusive) People Follows instructions of
supervisors and assists other team members in performing store
functions Assists in the training of store team members Service
Demonstrates consultative behaviors in a retail environment to
understand each customer's individualized need Provides customer
expertise in printing, signs and graphics and shipping product
lines and can recommend appropriate FedEx Office products and
services Provides an outstanding customer service experience by
using consultative skills to anticipate customer needs, suggest
alternatives, and find solutions to meet customer needs Ensures all
customer problems are resolved quickly and to the satisfaction of
the customer Takes complex customer orders using order systems and
provides accurate pricing information Assembles parcels and
prepares goods for shipping by wrapping items in insulation,
inserting items into shipping containers, weighing packages, and
affixing labels to parcels Sets up and operates printing, binding,
and other related equipment using customer supplied original media
and documents Maintains a safe, clean and orderly retail Store
Profit Ensures confidentiality of customer data and careful
handling of documents, media, and packages Processes financial
transactions using a Point of Sale terminal (POS),including
handling cash and making change Cleans, repairs, and stocks all
retail store printing and shipping equipment and supplies to
provide optimal performance and availability Stays current on
retail Store merchandising materials and ensures proper display of
all retail area product and signage Takes preemptive action to
prevent errors and waste Completes required financial paperwork and
may assist with financial reporting including daily sales,
close-outs and bank deposits Follows FedEx Office standard
operating procedures as well as adhering to legal, HR, safety ,
customer service and security policies and procedures
Self-Management Performs multiple tasks at the same time Looks for
opportunities to improve knowledge and skills within the retail
Store Able to operate with minimal supervision Adheres to all FedEx
Office team member and retail store standards, as outlined in the
team member handbook All other duties as needed or required MINIMUM
QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent
education 6+ months of specialized experience Excellent verbal and
written communication skills For new hires, must meet all FedEx
Office employment qualifications in force at time of hiring For
current FedEx Office team members, must meet hiring criteria for
the position and transfer requirements as outlined in the Team
Member Handbook ESSENTIAL FUNCTIONS: Ability to stand during entire
shift, excluding meal and rest periods Ability to move and lift 55
pounds Ability, on a consistent basis, to bend/twist at the waist
and knees Ability, on a consistent basis, to communicate
effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction Ability, on a consistent
basis, to function in a fast-paced environment, under substantial
pressure Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time Ability, on a consistent
basis, to work with minimal supervision Ability, on a consistent
basis, to report regularly to work and maintain established
business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the position
Quality Driven Management strives to deliver market-leading
customer experience, business excellence, and financial return
through a Quality-oriented culture and day-to-day application of
Quality science. Suggests areas for improvement in internal
processes along with possible solutions. Works with management to
reduce company costs/wastes, and to optimize profitability in areas
of responsibility. Applies Quality concepts presented at training
during daily activities. Supports FedEx Office Quality initiatives.
We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance. America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at HR.Recruiting@FedEx.com.
Keywords: FedEx Cross Border, Atlanta , Retail Customer Service Associate, Other , Dallas, Georgia
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