Customer Service Supervisor

Company: BGDC Distribution
Location: Forest Park
Posted on: November 26, 2022

Job Description:

*Primary Responsibility: *

Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures, supervising staff.
Essential Functions:

* Investigate problems and find solutions

* Communicate with customers via phone and e-mail

* Handle major incidents that cannot be handled by customer service representatives

* Analyze data and statistics, compile and print reports

* Coordinate and communicate with management and customers on a daily basis, following up on problems, concerns and customer service initiatives

* Isolate and identify areas of operational improvement and implement solutions

* Supervise customer service staff, trains, instructs, evaluate workers performance

* May be required to perform duties outside normal responsibilities from time to time

*Qualifications & Experience: *
--- Bachelor's Degree or equivalent experience --- 3+ years of knowledge and experience in customer service

* Knowledge of warehouse operations Knowledge & Employment Standards

* Must have excellent verbal and written communication skills

* Ability to interact with all levels of management and staff

* Good conflict resolution skills

* Must be able to maintain a professional manner and effectively handle all situations

* Must have patience and leadership skills

* Accounts payable, receivable experience

* Able to handle multiple tasks at once in a fast paced environment Physical Requirements & Abilities

* Requires the ability to sit for long periods of time, with frequent interruptions

* Requires manual dexterity with normal hand and finger movements for typical office work

* Requires the use of various electronic tools

Job Type: Full-time

Pay: $60,000.00 - $67,000.00 per year%58047475%

Keywords: BGDC Distribution, Atlanta , Customer Service Supervisor, Other , Forest Park, Georgia