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Entry level-Customer Service Representative

Company: Exela Technologies
Location: Norcross
Posted on: November 26, 2022

Job Description:

*Job Summary : -*

Ideal candidate will provide exceptional customer service while supporting inbound calls and emails, including but not limited to addressing caller inquiries , providing general information to callers, and documenting account notes. Exceptional service is defined as providing a warm, engaging level of interaction with the caller, i.e., high engagement, diffusing angry or upset callers, creating a sense of urgency, initiating active and passive listening skills.

The candidate should be able to follow the SOP and scripts, while displaying excellent decision making skills regarding escalation of consumer complaints.

*Job Duties & Responsibilities*

Receives, evaluates and answers incoming customer calls and emails in a timely and professional manner

Able to utilize client website to relay general information if asked

Able to properly handle high volume of inbound calls

Provides excellent customer service to all callers (i.e., friendly, interactive, warm, and engaging)

Applies basic knowledge of systems, procedures, customers and products to perform assigned functions

Participates in initial and ongoing training to improve knowledge of product, processes, and procedures

Able to follow pre-defined scripts

Displays excellent verbal and written communication along with active listening skills

Follows standard procedures as set by the Department Manager

Able to identify, properly document, and resolve or escalate consumer complaints as per client guidelines

Ensures that data transmitted to client particularly for complaints, fully and accurately describes the issue to be resolved

Follows all safety and security procedures and notifies supervisor of potential hazards promptly

Performs other duties as assigned by management

Able to work assigned schedule


Excellent verbal and written customer service and interpersonal skills\\Ability to multi-task, talk and type at the same time with above average typing speed

Excellent time management skills

Excellent patience and problem solving skills

Ability to work independently in a team environment

Verifiable, stable work history

Ability to operate basic computer equipment

*Physical Requirements*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Repetitive motion is required

Required to work at a computer for long periods

Required to stand, walk, simple grasp, reach with hands and arms

Required to regularly site, talk and listen

Required to possess close vision and ability to focus

Conditions include normal call-center office environment. Occasional exposure to dust, dirt, toner, ink and other environmental factor is possible.

"The pay range for this position starts at $13.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered".

_*An Equal Opportunity and Affirmative Action Employer.*_

Job Type: Full-time

Pay: From $13.00 per hour

* Day shift
* Monday to Friday
Supplemental pay types:
* Signing bonus

Work Location: One location%58047475%

Keywords: Exela Technologies, Atlanta , Entry level-Customer Service Representative, Other , Norcross, Georgia

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