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Research Specialist

Company: TSN Partners
Location: Atlanta
Posted on: November 26, 2022

Job Description:

*Essential Duties and Responsibilities*

* Coordinate with customer contacts to investigate/research anything not resolved in full and/or any situation in which the client and customer books do not align [this includes inputs from automated system, account receivable/collections specialist, and/or customer]
* Review internal documentation, speak to customer service, and/or connect with Ops team to resolve open inquiries/tickets and then provide an explanation to customers
* Reconcile post payment issues
* Provide results of inquiry back to initiating agents; include/copy sales team if request originates from customers
* Lead a cross functional search for next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)

Job Type: Contract

Salary: $28.00 - $29.00 per hour

* 8 hour shift

Ability to commute/relocate:
* Atlanta, GA 30339: Reliably commute or planning to relocate before starting work (Required)

* Accounting: 2 years (Required)
* Microsoft Excel: 2 years (Required)
* Accounts receivable: 2 years (Required)

Work Location: One location%58047475%

Keywords: TSN Partners, Atlanta , Research Specialist, Other , Atlanta, Georgia

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