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Urgent Customer Service Representative

Company: THE HIRD LLC
Location: Atlanta
Posted on: November 26, 2022

Job Description:

JOB INFORMATION Job Title: Customer Service Advocate -DentaQuest JOB SUMMARY As an Inbound Call Center Representative, the specialist would handle requests from clients via telephone and/or emails in a courteous manner. The specialists are responsible to Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue. The specialist will Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions, assisting clients with navigating around product menus and facilitating better understanding of product features. They will Troubleshoot all client queries in a user-friendly, courteous and professional manner and maintain logs and records of all customer queries as per the standard procedures and guidelines. They will Accurately process and record all incoming call and email using the designated tracking software and Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business. Follow up and make scheduled callbacks to customers to record feedback and ensure compliance to contract /SLAs This will involve providing high-quality customer service, answering inbound calls to properly handle account requests, as well as the ability to process applications with 100% accuracy and support chat functions. We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team and on an individual basis. Specialists should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is to display exceptional verbal and written communication, interpersonal and active-listening skills and attention to details. ESSENTIAL JOB FUNCTIONS/DUTIES --- Handling incoming requests from clients in a professional and timely manner --- Provides high quality service to achieve maximum satisfaction by resolving the query at first contact where possible --- Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution --- Delivers what is promised in line with the caller's expectations --- Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities --- Compile and process caller information --- Correspondence/Application Processing --- Perform additional duties as needed Qualification --- 1 - 3 years of experience in a customer service-related field required --- Intermediate typing skills, including 10-key operation by touch, Bilingual is a plus --- Healthcare Experience preferred

Job Type: Full-time

Salary: $16.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Required)

Experience:
* Call center: 1 year (Required)
* healthcare: 1 year (Required)

Language:
* Spanish (Preferred)

Work Location: One location%58047475%

Keywords: THE HIRD LLC, Atlanta , Urgent Customer Service Representative, Other , Atlanta, Georgia

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