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Daytime Host

Company: Mission + Market
Location: Atlanta
Posted on: November 26, 2022

Job Description:

Mission + Market is a chef driven contemporary American restaurant owned and operated by chef Ian Winslade. Chef Ian is also the chef/partner at Tre Vele a modern Italian restaurant in Sandy Springs and the soon to open Zakia, an upscale modern Lebanese restaurant in Buckhead

We're looking for an outstanding candidate to join our team of hosts to help elevate the guest experience and build relationships with our guests.

The position is a weekday daytime position. Generally, you will work a Monday-Friday schedule. Some weekend shifts may be required at times.

Job Summary:

Our hosts are responsible for being the first impression in helping to create an exceptional and memorable dining experience for all of our guests.

You must be engaged, kind and have a genuine friendly and welcoming demeanor. Please be able to communicate clearly and effectively to our guests in person and over the phone. As the first point of contact for guest interactions, you will be responsible for curating a customized experience to all our guests hospitality, and customer service skills.
If you enjoy working in a positive environment where the employee is truly valued, a restaurant with a great customer base, where only exceptional ingredients are used, while continuing to expand your knowledge of food, wine and service, then Mission + Market is where you will want to work.

RESPONSIBILITY AND SPAN OF AUTHORITY:

1. COMMUNICATIONS

- Manage the incoming communications M+M, including telephone & voice mail. Distribute messages to

the appropriate managers and staff ensuring timely and proper follow up.

- Communicate information to appropriate culinary team members in a prompt fashion to allow the

team members to respond as necessary to guest requests/preferences and work together as a team.

- Oversee messages taking process and make sure that all messages are directed to the appropriate

managers.

- Ensure that only M+M approved templates are being used for incoming and outgoing messages.

- Staying consistent with proper, professional etiquette & language. No use of "slang" words.

2. ADMINISTRATION

- Process gift cards requests for M+M

- Proper distribution of all pre-pays as noted in reservations

- Log, track and oversee the return of all lost property left at M+M

- Log and code all special event attendees

- Maintain guests databases and mailing lists via Open Table

- Distribution of all guest information to proper team members including Management, Captains & Chef

3. RESERVATION MANAGEMENT

At the direction of AGM and Ma--tre D

- Assist in communicating all in house notes regarding guests, including special occasions, special needs

and allergies/dietary preferences

- Manage the bookings in OpenTable, ensuring maximum reservations while following protocols

outlined in the reservations manual.

- Manage confirmation schedule

- Alert management to VIP reservations as they are made

4. GUEST SERVICES
- Daily input of guest notes, last visits and area code location
- Receiving, seating, and bidding of farewell to guests

EXPECTED BEHAVIORS:
1. Reflected in the mission statement, model the Core Values while continually striving to infuse their meaning,
relevance and impact into all aspects of your role.
2. Represent professionally through your personal appearance, communication, and respect for others and
follow through.
3. Demonstrate ownership of job responsibilities though focus, determination, and attention to detail with the
goal of elevating the guest experience in every interaction.
4. Act with integrity, honesty and knowledge
5. Demonstrate an attitude of teamwork by working collaboratively with peers to identify positive solutions to
problems or issues. Be open and receptive to changing needs and priorities.
6. Display trust in your actions, having confidence in knowing that we are all looking out for each other's best
interest.
7. Strive to elevate your personal performance and maintaining the standards of quality.
8. Take responsibility for maintaining a clean, neat, and orderly work environment. Use equipment, supplies,
and other materials with a focused effort to reduce waste and increase safely.
9. Welcome suggestions and new ideas as an opportunity to learn, grow and improve services.
10. Anticipate and respond to owners, management, colleague, vendor & guest needs in a respectful and
timely manner.
11. Strive to establish a benefit for our guests, each other, the restaurant and the overall industry into the
future.

Job Types: Part-time, Full-time

Pay: $13.00 - $16.00 per hour

Benefits:
* Employee discount
* Flexible schedule
Physical setting:
* Fine dining restaurant
* Upscale casual restaurant
Shift:
* 4 hour shift
* Day shift
* Morning shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Mission + Market, Atlanta , Daytime Host, Other , Atlanta, Georgia

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