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Solution Architect - CXone

Company: The Judge Group
Location: Atlanta
Posted on: September 24, 2022

Job Description:

Location: REMOTE Description: The Judge Group has partnered with a -Business management consultant looking for a Solution Architect!*MUST be a US Citizen Or Canadian Citizen****For faster consideration -please email your resume directly to dwyatt@judge.com***Travel: Remote role with ability to travel up to 25%Reporting to: DirectorAre you a subject matter expert who analyzes user needs, understands technological solutions for business applications, designs solutions and develops architecture for developers? As a Solutions Architect, you will use your experience to help with presales support/discovery, scope, developing solutions, security and you will own the presales architecture process for complex Contact Center as a Service (CCaaS) solutions. You will be engaged with us and Client IT & Business stakeholders. You are the subject matter expert who understands the operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations.Qualifications for success:

  • Bachelor's degree in computer science, IT, or engineering preferred
  • 10 or more years of experience working experience
  • -5 years of experience with inContact
  • Experience solutioning include presales, discovery, stakeholder engagement, presentations and/or architecture design
  • Create customer Roadmaps and technology based assessments
  • -Experience in Contact Center and UC environments developing software, tools and processes is a plus
  • Experience implementing cloud Contact Center telephony applications for 1,000 plus seats is highly desired
  • Experience with Genesys Pure Cloud, Five9, Amazon Connect, Cisco UCCE, or other cloud contact center platform vendors is highly desired
  • Network infrastructure experience is a plusWhy you'll love it here:With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With us you can expect: --- Entrepreneurial and collaborative environment --- Competitive total rewards program --- Comprehensive benefit plans --- Professional training opportunities --- Engaging and fun culture --- Big business ambition with small company values --- Opportunity to work with industry leading, talented peers
    Contact: This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Atlanta , Solution Architect - CXone, Other , Atlanta, Georgia

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