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Customer Solutions Architect

Company: Merlyn Mind
Location: Atlanta
Posted on: August 7, 2022

Job Description:

Come join an exciting and innovative EdTech AI start-up. Our company focuses on assisting teachers by simplifying classroom technology, improving student engagement, giving teachers back valuable time to focus on personalized instruction. As a Customer Solutions Architect for Merlyn Mind, you will work directly with customers, providing technical guidance and support for the deployment and implementation of Symphony Classroom, Merlyn Mind's AI solution. While this position is rooted in sales, it will require the ability to effectively work across the organization in support of a dynamic, close-knit, cross-functional global team. As part of this strategy, the customer solutions architect will be responsible for pre-sales, technical requirements gathering, and installation, in schools their region of the United States. Key Responsibilities/Skills

  • A comprehensive understanding of the management, implementation, and procurement of public sector technology solutions, experience in public education (K-12 or Higher Ed) preferred.
  • The ability to operate effectively in dynamic, complex environments to implement comprehensive customer-facing solutions.
  • The ability to clearly communicate Merlyn's vision and strategy to key customers and channel partners.
  • As part of the sales team, develop and effectively present technical solutions in support of customers, channel partners, and external parties from the first meeting through post-sale implementation.
  • Collaboratively work across the organization to develop solutions in support of a rapidly evolving product and effectively implement it in complex and challenging environments.
  • Assist in the development, documentation, and implementation of a global support process addressing the needs of multiple personas from the end-user to the IT professional.
  • Participate in the strategic development of the product by advocating for the customer, conceptualizing new functionality, and engaging in the development of new market opportunities and strategies. Minimum Requirements
    • Bachelor's Degree or any appropriate combination of education and experience
    • Strong background in the management, implementation, and procurement of public sector technology solutions. While experience in education -- primary, secondary, or tertiary -- is preferred, it is not required.
    • The position is work from home with 50% - 75% Travel (When the business environment allows) Merlyn Mind is a "Remote First" VC-backed AI EdTech startup that brings the latest advances in AI to Education to help improve the lives of teachers and ultimately the learning outcomes of their students. Our leadership team includes talents from IBM, Amazon, Facebook, Roku, Broadcom, HP, Allen Institute for AI, and more. We have come together to build on a unified product experience for an extremely urgent mission - building a digital assistant for teachers, to untether teachers from the desk and help them with managing classroom technologies. Merlyn Mind is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit, and business needs at the time. Benefits: 401(k)401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance PI186660066

Keywords: Merlyn Mind, Atlanta , Customer Solutions Architect, Other , Atlanta, Georgia

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