Customer Solutions Architect
Company: Merlyn Mind
Location: Atlanta
Posted on: August 7, 2022
Job Description:
Come join an exciting and innovative EdTech AI start-up. Our
company focuses on assisting teachers by simplifying classroom
technology, improving student engagement, giving teachers back
valuable time to focus on personalized instruction. As a Customer
Solutions Architect for Merlyn Mind, you will work directly with
customers, providing technical guidance and support for the
deployment and implementation of Symphony Classroom, Merlyn Mind's
AI solution. While this position is rooted in sales, it will
require the ability to effectively work across the organization in
support of a dynamic, close-knit, cross-functional global team. As
part of this strategy, the customer solutions architect will be
responsible for pre-sales, technical requirements gathering, and
installation, in schools their region of the United States. Key
Responsibilities/Skills
- A comprehensive understanding of the management,
implementation, and procurement of public sector technology
solutions, experience in public education (K-12 or Higher Ed)
preferred.
- The ability to operate effectively in dynamic, complex
environments to implement comprehensive customer-facing
solutions.
- The ability to clearly communicate Merlyn's vision and strategy
to key customers and channel partners.
- As part of the sales team, develop and effectively present
technical solutions in support of customers, channel partners, and
external parties from the first meeting through post-sale
implementation.
- Collaboratively work across the organization to develop
solutions in support of a rapidly evolving product and effectively
implement it in complex and challenging environments.
- Assist in the development, documentation, and implementation of
a global support process addressing the needs of multiple personas
from the end-user to the IT professional.
- Participate in the strategic development of the product by
advocating for the customer, conceptualizing new functionality, and
engaging in the development of new market opportunities and
strategies. Minimum Requirements
- Bachelor's Degree or any appropriate combination of education
and experience
- Strong background in the management, implementation, and
procurement of public sector technology solutions. While experience
in education -- primary, secondary, or tertiary -- is preferred, it
is not required.
- The position is work from home with 50% - 75% Travel (When the
business environment allows) Merlyn Mind is a "Remote First"
VC-backed AI EdTech startup that brings the latest advances in AI
to Education to help improve the lives of teachers and ultimately
the learning outcomes of their students. Our leadership team
includes talents from IBM, Amazon, Facebook, Roku, Broadcom, HP,
Allen Institute for AI, and more. We have come together to build on
a unified product experience for an extremely urgent mission -
building a digital assistant for teachers, to untether teachers
from the desk and help them with managing classroom technologies.
Merlyn Mind is an equal opportunity employer that is committed to
diversity and inclusion in the workplace. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, sexual orientation, national origin, disability,
genetic information, pregnancy, or any other protected
characteristic as outlined by federal, state, or local laws. This
applies to all employment practices within our organization,
including hiring, recruiting, promotion, termination, layoff,
recall, leave of absence, compensation, benefits, and training. We
make hiring decisions based solely on qualifications, merit, and
business needs at the time. Benefits: 401(k)401(k) matching Dental
insurance Flexible schedule Flexible spending account Health
insurance Health savings account Life insurance Paid time off
Parental leave Tuition reimbursement Vision insurance
PI186660066
Keywords: Merlyn Mind, Atlanta , Customer Solutions Architect, Other , Atlanta, Georgia
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