Command Center Forecaster
Company: Society of Workforce Planning Professionals
Location: Atlanta
Posted on: June 25, 2022
Job Description:
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- Members Only Command Center Forecaster - United States -
Assurant Search for: Previous Next Command Center Forecaster -
United States - Assurant Posted On: 02-02-2021
Position Title: Command Center Forecaster
Job Location: Atlanta, GA or Miami, FL
Contact: Steven Duncan - Sr. Talent Acquisition Consultant
Apply Online:
https://assurant.wd1.myworkdayjobs.com/Assurant_Careers/job/Atlanta/Forecaster-II_R-88810
Forecaster- Workforce Planning AnalystA Command Center Forecaster
plays a significant role in the success of our business, as they
are instrumental in assisting our management in making sure we are
staffed to meet the needs of our clients and customers. What does
that mean? Here at Assurant, our Command Center is the backbone of
multiple internal clients within our support centers. As a
Forecaster, you find patterns and analyze trends to make forward
thinking business decisions.Why You Should Consider This Role
- You love numbers, data and stats
- You only use shortcuts in Excel
- You are naturally geared towards identifying trends, finding
patterns and solving complex problems
- You treat others with dignity and respect while delivering
results
- You are comfortable dealing with multiple priorities
- You are a thinker and doer all at the same time
- You go above and beyond in your role because you want to, not
because you have toWhat You Will Like
- The people - we care
- The diversity - every day is different
- The excitement - we focus on 'What Matters Most' to our
customers
- The difference in the value Assurant places on strong
leadership
- The opportunity to learn, grow and advance within our fortune
500 global company
- Competitive salaryThe Details The Workforce Analyst/Forecaster
will have the following primary duties: -Analyze call trends,
volumes, patterns, staff productivity, attrition rates, and
campaign initiatives to forecast call volumes by client and product
on a - hourly basis for multiple Contact Centers operating up 24
hours a day
- Review historical metrics used to forecast daily to real-time
metrics to constantly update historical data
- Analyze key performance metrics against forecast and reconciles
the variances monthly. Responsible for capacity planning and what
if scenarios
- Develop relationship with various internal customers and
clients to obtain necessary information, marketing plans, cycle
reports, etc. to ensure accurate forecasting
- Analyze and report effects of various marketing
initiatives/campaigns by marketing vehicle.
- Provide daily reports on assigned campaigns that measure
effectiveness of forecasting as needed. Participate in projects as
team member to obtain marketing projections for new and existing
campaigns. Relays relevant information to the CCO Command
Center
- Carry out reporting assignments of a complex nature. Makes
recommendations based on analysis to drive increased staff
utilization and reduce expenses
- Assist the Command Center with allocation of call volume when
necessaryWhat You Should Know About Us
- Assurant, Inc. helps people protect what matters most to
them
- We have been around for a while with our roots tracing back to
1892
- We are a Fortune 500 company employing approximately 15,000
people in 21 countries
- We provide specialty protection products and related services
to safeguard against risksBasic Qualifications
- Bachelor's degree or equivalent experience preferred
- 2 + years of experience working in a contact center environment
with at least 2 years of workforce management experience
- Broad knowledge of Aspect eWFM in a virtual call center
environment (is a plus)
- Avaya and or Rockwell Automated Call Distributor experience (is
a plus)
- Superior organizational skills, including ability to manage
multiple, complex projects simultaneously
- Strong Statistical background
- Knowledge of Automated Distribution Software and
applications
- Experience in building and maintaining relationships with
various levels throughout an organization
- MS Office including PowerPoint and Project, MS Access, Database
structures, Crystal Report Writer, Internet.
- Self-starter, self-disciplined and target focused but able to
work in a matrixed environment
- Excellent written and verbal communication skills.
- Proven ability to drive quantifiable business results
- Excellent collaboration skills, team-oriented working
style
- Ability to work independently and achieve results under time
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Keywords: Society of Workforce Planning Professionals, Atlanta , Command Center Forecaster, Other , Atlanta, Georgia
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