Support Engineer (Store Systems)

Company: genuine parts company
Location: Atlanta
Posted on: June 25, 2022

Job Description:

Job Description: This position is responsible for monitoring, resolving, and communicating customer and application tickets related to AngularJS, Oracle, Java, Tibco, and shell scripts for the Auto Parts platform for Business Customers. Minimum Qualifications: Skilled in SQL, Splunk, AngularJS, Angular, and JavaScript 5+ years of Software Development experience and 2 years of Production Support experience Strong design and interpretations skills, including the ability to understand business requirements. Sophisticated analytical skills and the ability to solve complex technical problems Preferred Qualifications: Experience with the following technologies: Kubernetes, SpringBoot, Angular, Kafka, Docker Experience with SQL and NOSQL data sources Experience building microservices Responsibilities: Assist in triaging, assigning tickets based on customer feedback/tickets, program alerts and documentation of runbook in collaboration with developers, QA, and internal users. Assist in creating tickets on Jira Develop runbook in Confluence to define the steps involved in monitoring and resolving tickets. Collaborate with development teams for escalations and meet SLA to resolve tickets. Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues. Experience in developing web apps using AngularJS, CSS and HTML5 Continue to adhere to design guidelines and standards for all the existing work. Provide assistance and guidance during the QA & UAT phases to quickly confirm the validity of potential issues and to determine the root cause and best resolution of verified issues. Ability to understand the existing application stack on AngularJS, Java, Tibco to effectively triage the Prod tickets. Competencies: Excellent communication skills (both verbal and written), including facilitation and team leadership skills Proven ability to provide strong problem-solving skills. Must be self-motivated and know when to seek guidance Must be flexible, be able to change priorities quickly, and handle multiple tasks concurrently Individual must be a self-starter and capable of working independently as well as part of a team Capable of learning new tools and technologies. Capable of working independently and in a team.

Keywords: genuine parts company, Atlanta , Support Engineer (Store Systems), Other , Atlanta, Georgia