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IT Lead- UX Designer

Company: Genuine Parts Company
Location: Atlanta
Posted on: June 25, 2022

Job Description:

Company Background:Genuine Parts Company ("GPC" or the "Company"), founded in 1928 and based in Atlanta, Georgia, is a leading distributor of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world. GPC has approximately 50,000 global employees. The Company has operations in the United States, Canada, Mexico, Australia, New Zealand, Indonesia, Singapore, France, the U.K., Germany, Poland, the Netherlands, Belgium, Spain, and China.
Position Purpose:This role provides a unique opportunity for a skilled and experienced customer experience leader to grow and manage the Customer Experience team within the Delivery Solutions team at Genuine Parts Company (GPC). This role will lead by evolving the vision, direction, priorities, standards, operations, and overseeing initiative execution for digital customer experience, digital user experience and creative design across Genuine Parts Company.

  • Participate as a leader in the Delivery Solutions team at GPC that is responsible for B2B, B2C, and Mobile
  • Sets the customer experience vision and strategy and leads Customer Experience (CX) operations
    • Drives continual evolution and enhancement of the digital customer experience
    • Provides expertise on current Delivery Solutions best practices, competitive opportunities, and innovation
    • Defines and prioritizes features and functions to improve customer experience in partnership with Product Owners and delivery leads in the organization
    • Oversees and drives customer research, personas, user scenarios, user journeys, navigation structures, sitemaps, user flows, wireframes, heuristic assessments
    • Manages and facilitates creation of cross-channel personas
    • Oversees creative, concepts, creative briefs, & style guides, storyboards, screen designs, functional templates & prototypes
    • Leads User Interface design and development including oversight of designers and front-end development
    • Works with the Channel Management team to develop and evolve content strategy, standards, copywriting, messaging strategies, best practices and processes.
    • Collaborate with the business and IT teams responsible for Delivery Solutions and the day-to-day business operations across the enterprise, and drive profitable growth in key performance indicators (e.g. sales, conversion/return rate, new/repeat buyers, abandonment, average order, units per order, average margin, and customer service requests/resolution time).
    • Work with the team responsible for eCommerce Marketing and the day-to- day business operations across the enterprise, and drive profitable growth in key performance indicators (e.g. ROI, customer acquisition/retention, traffic, goal conversion, end action rate, keyword performance, cost per lead, customer lifetime value/profitability, social interactions).
    • Deliver a branded online experience representative of the customer's offline experience and that takes that engagement to the next level by understanding the needs and expectation of the online, multi-channel and offline
    • Establish a test and learn culture, implement the capability, and organize teams and projects around the
    • Working with other eCommerce leaders, continually evolve and enhance the ecommerce customer experience (e.g. design, creative, functionality, content, messaging, etc.) to improve customer acquisition, engagement, conversion, and retention.
    • Validate and revise, as necessary, current eCommerce and UX standards and policies. Ensure compliance and recommend changes to corporate and industry standards
    • Other duties as assigned.
      • GPC has two work locations to choose from, Duluth or Atlanta office.
      • We offer a Flexible Work Policy that permits eligible employees to work remotely.
        Desired Qualifications & Experiences:
        • Bachelor's level degree preferred or equivalent experience.
        • Five plus years of broad B2B and B2C digital customer experience ideally in a large global enterprise environment with multiple subsidiaries and a proven track record of delivering business growth.
        • Three plus years of experience managing user experience design work efforts including wireframing, journey mapping, prototyping, user experience research, and other efforts OR similar experience managing user interface design work
        • Expertise in standard UX software such as Figma, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
        • Excellent senior-level executive with cross-cultural communication skills and a proven ability to communicate complex ideas and processes in a simplified manner to individuals unfamiliar with subject
        • Broad working knowledge of eCommerce leading practices along with the specific knowledge of ecommerce, mobile, digital marketing, and analytics solutions.
        • Strong blend of commercial and technical skills with the ability to synthesize relevant information and make key
        • Expertise in customer experience strategy including customer research and persona development, digital interaction design, visual design, usability best practices and standards, mobile design and usability techniques, content strategy, and web analytics
        • Strong understanding of the design and architecture of ecommerce and high transaction volume
        • Ability to work with clients to understand detailed requirements and design complete user experiences that meet Product needs and vision.
        • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
        • A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
        • Ability to iterate designs and solutions efficiently and intelligently.
        • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
        • A clear understanding of the importance of user-centered design and design thinking.
        • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
        • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
        • Be passionate about resolving user pain points through great design.
        • Be open to receiving feedback and constructive criticism.
        • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies.
        • Solid experience working in an Agile/DevOps environment

Keywords: Genuine Parts Company, Atlanta , IT Lead- UX Designer, Other , Atlanta, Georgia

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