Change Lead
Company: Boston Consulting Group (BCG)
Location: Atlanta
Posted on: June 25, 2022
|
|
Job Description:
WHAT YOU'LL DO:To realize our digital transformation, we need to
transform our products, experiences, processes, technology, and how
we operate. Delivering our clients unrivaled experience of
exceptional service, value and flexibility is part of our DNA. We
are looking for people who are passionate about Agile ways of
working and want to spread this approach within our teams and
business processes. To execute this transformation, we need people
within our Change Management Center of Expertise (CoE) who will
develop and deploy Change Management expertise to support Tribe and
Squad objectives and outcomes. The Change & Comms Lead brings
Change Management knowledge and expertise and experience
collaborating with delivery teams. You will work with a team of
highly specialized experts deployed to Squads to support the
delivery of BCG's Digital Collaboration products. You will partner
with other Change Managers in the Change Management CoE to
identify, leverage and contribute to best practices and lessons
learned. You will coach:Basic job responsibilities include:
--- Develop and deliver the Agile Change Management Approaches for
Digital Collaboration products, focused on embedding the products
into the business and realizing business benefits.
--- Conduct Stakeholder Assessments, identifying key stakeholders
and areas of focus; develop Stakeholder Engagement Plans to address
and mitigate risks.
--- Conduct Change Impact Assessments, identifying risks to
delivery/adoption; articulate practical and actionable mitigation
activities.
--- Develop and deliver both tactical and strategic Communication
Plans, aligned to the overall Change Management Approach and
designed to support the adoption of Digital Collab products
--- Write, review and send both tactical and strategic
communications
--- Develop and deliver Training & Enablement Approaches, aligned
to overall Change Management Approach and designed to support the
adoption of Digital Collab products
--- Coach / train on Digital Collaboration products, both to
consulting and business services staff (including, but not limited
to Slack, Trello, OneDrive/SharePoint Online, OneNote, Office for
Mobile and other future tools which could be part of the BCG
digital teaming suite)
--- Develop and continuously update coaching methodologies and
guides; working closely with other coaches and relevant departments
in BCG where overlaps and synergies are present
--- Identify, baseline and track Change Management KPIs and
metrics
--- Act as advisor to Product Owners to identify change impacts and
advise on necessary mitigation steps
--- Deeply engage with product squad to understand the 3-6 month
roadmap. Proactively identify and clearly articulate upcoming
change and marketing priorities to support the roadmap.
--- Collaborate with cross-functional teams, designers and vendors
to facilitate change activitiesYOU'RE GOOD AT:
--- Dealing with ambiguity
--- Change Management delivery, ideally in an Agile context
--- Setting and driving strategies independently with minimal
manager supervision; taking ownership of projects end-to-end
--- Adopting the end users' perspectives and bringing that lens to
the table
--- Executive presence and influencing senior stakeholders
--- Very strong communication skills (fluency in English language -
written and oral)
--- Working with a virtual team spread-out across time zones
--- Learning new skills and capabilities, e.g. products, technology
platforms
--- Problem-solving
--- Accuracy and strong attention to detail
--- Prioritizing and working in a fast-paced, collaborative and
service-oriented environment
--- Bringing a data-driven approach to decision making, both in
day-to-day management and in making strategic trade-offs
--- Strong presence and communications as well as listening skills,
with an ability engage effectively both in 1:1 and large group
settings
--- Able to effectively communicate, present and facilitate
discussions in-person and virtually in a room with hundreds of
trainees
--- Passionate about driving change, teaching, coaching,
collaborating with and enabling others in business and
technology
--- A flexible, adaptive and creative mindset and strong business
intuition; able to solve complex problems and identify innovative
solutions
--- Strong focus on the user experience, understanding pain points
and paving a delightful path for customers
--- Professional and highly committed to excellence, with the
highest ethical standards and strong judgementYOU BRING:
--- 4-6 years of experience in consulting and/or internal,
technology-driven Change Management role
--- Change Management Professional certification a plus
--- Experience operating in an Agile operating model preferred
--- Internal BCG candidate preferred due to existing relationship
with culture
--- Excellent verbal and written communication. Fluency in English
(writing, reading, speaking)
--- University degree with demonstrated high academic
achievementYOU'LL WORK WITH:The Digital Collaboration Change &
Comms Chapter drives adoption and utilization of digital tools
across the Digital Collaboration portfolio of products including
Zoom, Slack, Trello, and MS Teams. The team proactively engages end
users through direct communications, marketing and change
management activities. They also drive the enablement agenda via
training approaches and coaching. The team provides end-to-end
product marketing, change management, communications and enablement
support to the tribe leaders and product owners-from strategy
development to detailed planning and execution.ADDITIONAL
INFORMATION:Knowledge & Collaboration Solutions team members are
the gatekeepers to both internal and external knowledge at BCG. We
deliver end-to-end content lifecycle as well as enable unparalleled
collaboration across BCG and its clients. We create opportunities
for BCGers to increase productivity, efficiency and connectivity by
delivering a suite of knowledge and collaboration tools and
leverage digital product management, data science and analytics to
do so. We equip over 20,000 BCGers around the globe with bespoke
access to external experts and a variety of data and research tools
to ensure the most timely and relevant information is readily
available.KCS is made up of a diverse and cross functional team of
specialists, project managers, and change agents who provide BCG
with seamless access to a fully integrated knowledge ecosystem and
a portfolio of digital collaboration tools allowing BCG to work
smarter while driving commercial excellence and empowering
innovation. We rely on team members with a diversity of talents,
skills and experiences to keep BCG in the know.WHO WE ARE:Boston
Consulting Group partners with leaders in business and society to
tackle their most important challenges and capture their greatest
opportunities. BCG was the pioneer in business strategy when it was
founded in 1963. Today, we help clients with total
transformation-inspiring complex change, enabling organizations to
grow, building competitive advantage, and driving bottom-line
impact.To succeed, organizations must blend digital and human
capabilities. Our diverse, global teams bring deep industry and
functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting
along with technology and design, corporate and digital
ventures-and business purpose. We work in a uniquely collaborative
model across the firm and throughout all levels of the client
organization, generating results that allow our clients to
thrive.EQUAL OPPORTUNITY:Boston Consulting Group is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, age,
religion, disability, sex, sexual orientation, gender identity /
expression, national origin, protected veteran status, or any other
characteristic protected under federal, state or local law, where
applicable, and those with criminal histories will be considered in
a manner consistent with applicable state and local laws.
Keywords: Boston Consulting Group (BCG), Atlanta , Change Lead, Other , Atlanta, Georgia
Click
here to apply!
|