Lead UX Researcher, Square Staff
Posted on: May 16, 2022
Since we first opened our doors in 2009, the world of commerce
has evolved immensely - and so has Square. After enabling anyone to
take a payment and never miss a sale, we saw sellers stymied by
disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated,
omnichannel solutions - to help sellers sell online, manage
inventory, run a busy kitchen, book appointments, engage loyal
buyers, and hire and pay staff. And across it all, we've embedded
financial services tools at the point of sale, so merchants can
access a business loan and manage their cash flow all in one
Today, we're a partner to sellers of all sizes - large,
enterprise-scale businesses with complex commerce operations,
sellers just starting out, as well as merchants who began selling
with Square and have grown larger over time. As our sellers scale,
so do our solutions. We all grow together.
There is a massive opportunity in front of us. We're building a
business that is big, meaningful, and lasting. And we are helping
sellers around the world do the same.
Square Staff represents our ability to provide a comprehensive
solution; including Square Payroll, Time-Cards, Scheduling, Staff
messaging, and beyond. We envision a more fair financial system,
one in which everyone has access. Where sellers can start small,
but hold large ambitions. Where sellers can take their first
payment, make their first hire, and support the needs of their
As a Lead UX Researcher, you'll lead research that influences
strategic decisions that alleviate our seller's biggest pain
points.. We know we can only build remarkable products if we have
empathy for our customers' lives first and that's where you come
in. You'll help connect Square with the sellers we serve - learning
from their unique stories and challenges as a small business owner.
You'll be embedded into a collaborative team of product managers,
product designers, data analysts, and product marketers as the
voice of our sellers. You'll guide and inspire the team by
delivering research that uncovers meaningful insights. You'll
report into the head of design and be a part of a community of
researchers across Square where you can grow in your craft.
- Help our team identify opportunities to better serve our
sellers, inspire product strategy, and encourage design
- Lead the design and implementation of research projects. Plan
and execute a research roadmap.
- Employ research methods to obtain insights about our user's
behaviors and attitudes, and develop recommendations in
collaboration with product and design teams.
- Advocate for the customer perspective within the Payroll
- Focus on improving the product and user experience in an
iterative and collaborative environment.
- Work with team members to identify research needs, help the
team frame research goals and ask the right questions.
- Provide guidance and training on research tools and techniques
to facilitate self-serve UX research.
This is a remote friendly position.
- 8+ years of experience conducting UX research in a professional
- Experience designing and leading generative and evaluative
research using a range of techniques (e.g. remote and in-person
interviews, usability testing, concept testing, workshops, journey
- A willingness to get hands-on and personally recruit
- A collaborative mindset, with experience working across teams
and forging partnerships.
- A passion to build user-focused products that solve important
We're working to build a more inclusive economy where our customers
have equal access to opportunity, and we strive to live by these
same values in building our workplace. Block is a proud equal
opportunity employer. We work hard to evaluate all employees and
job applicants consistently, without regard to race, color,
religion, gender, national origin, age, disability, pregnancy,
gender expression or identity, sexual orientation, citizenship, or
any other legally protected class.
We believe in being fair, and are committed to an inclusive
interview experience, including providing reasonable accommodations
to disabled applicants throughout the recruitment process. We
encourage applicants to share any needed accommodations with their
recruiter, who will treat these requests as confidentially as
possible. Want to learn more about what we're doing to build a
workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal
histories for employment on our team, and always assess candidates
on an individualized basis.
We want you to be well and thrive. Our global benefits package
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus
on financial services. Made up of Square, Cash App, Spiral, TIDAL,
and TBD54566975, we build tools to help more people access the
economy. Square helps sellers run and grow their businesses with
its integrated ecosystem of commerce solutions, business software,
and banking services. With Cash App, anyone can easily send, spend,
or invest their money in stocks or Bitcoin. Spiral (formerly Square
Crypto) builds and funds free, open-source Bitcoin projects.
Artists use TIDAL to help them succeed as entrepreneurs and connect
more deeply with fans. TBD54566975 is building an open developer
platform to make it easier to access Bitcoin and other blockchain
technologies without having to go through an institution.
Keywords: Square, Atlanta , Lead UX Researcher, Square Staff, Other , Atlanta, Georgia
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