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Onsite $16 Seeking Spanish or French Speaking CSR

Company: RemX The Workforce Experts
Location: Norcross
Posted on: May 16, 2022

Job Description:

Job Description Seeking 5 temps to start on 6/13 and go through 3/31/23, could go perm if performance is good and our client has openings but no guarantee on this Seeking bilingual or trilingual (Spanish/English/French) Key areas of responsibility Tier I support by phone and email, 500 calls per month per agent Tier II Support for complex customer issues escalating as needed to an account manager. Could be warranty calls from purchases from Home Depot, etc, and troubleshooting questions on the products they purchased Documentation of all customer interactions in Sharepoint/Zendesk ticketing tools. Account maintenance and support responsibilities include (but are not limited to): profile conflicts, account/site access, approvals, failed orders, and out-of-stock order management as well as all other order management responsibilities. Proactive client communication regarding special orders, urgent and courier order delivery, and promotional feedback. Key Qualifications, Experience, Education, and Skills Required Minimum 6 months of experience in a customer service role. Demonstrated ability to prioritize customer needs, especially during promotional periods. Company Description About RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: RemX The Workforce Experts, Atlanta , Onsite $16 Seeking Spanish or French Speaking CSR, Other , Norcross, Georgia

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