Contact Center Representative - WFH/Remote

Company: SmartFinancial
Location: Atlanta
Posted on: May 16, 2022

Job Description:

Job DescriptionSmartFinancial offers smarter insurance products, delivered by people and powered by technology.We are a technology company that's shaking up the insurance industry one policy at a time. SmartFinancial has revolutionized the insurance-buying experience with a transparent insurance-technology platform that pairs people with the right insurance carrier.Founded by a team of insurance and technology experts, SmartFinancial focuses on delivering measurable results and exceptional customer service. We provide a similar resource for insurance partners as they adopt the new technology platform to reach the right consumers. SmartFinancial operates an innovative real-time marketplace that gives insurance clients the ability to optimize marketing campaigns and maximize ROI.Our rapidly growing company is hiring experienced Contact Center Representatives to join our fast-paced team environment.

As part of our Contact Center team, you will be in charge of helping insurance shoppers utilize our technology platform to find insurance savings and connect them to our network of Insurance Agents.Hiring for training classes starting on Monday, May 23rd! Responsibilities:

• Handle a high volume of calls daily, ask qualifying questions, and encourage a conversation with a licensed agent
• Reach and exceed target performance goals by specified deadlinesQualifications:
  • Previous experience in sales & customer service
  • High volume call center experience
  • Strong phone, email, and communication skills
  • Self-motivated
  • Ability to build rapport with clients in a fast-paced environment
  • Stable internet connection- at least 40mbps down & 10mbps upWhat We Offer:
    • Work from home opportunity
    • Base hourly plus incentive program
    • Healthcare benefits
    • 401k with company match
    • Employee referral bonus
    • Extensive paid product training
    • Weekly cash giveaways
    • Advancement opportunities - we promote from withinWhat It's Like To Work At SmartFinancial:
      • World-class training
      • Utilize the technology, data, and support of your team
      • Have fun and work hard
      • Energetic environmentWe're a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We're always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the "Best Place to Work" in Orange County four years in a row!

Keywords: SmartFinancial, Atlanta , Contact Center Representative - WFH/Remote, Other , Atlanta, Georgia