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Client Support Specialist

Company: SearchLogic Recruiting LLC
Location: Atlanta
Posted on: January 17, 2022

Job Description:

Cutting edge technology company located off 75 North between Midtown Atlanta and 285 is growing and needs to hire a Client Support Specialist to manage a designated group of clients.

Amazing opportunity to join a company on the move with strong employee retainment and a fun positive culture.

Client Support provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a proactive partner, rather than as a vendor.

If you have a track record of delivering exceptional support and are serious about furthering your career, we provide the guidance and training that set you up for success. This position entails:

  • Understanding the company's equipment and technology and using this knowledge to: anticipate client needs; provide clients with functional capabilities and a service experience that exceed their expectations; solve novel problems quickly and creatively
  • Technical support for hardware and software, such as camera setup, user account setup, user tools, remote troubleshooting, and any other technical needs
  • Logistical support for order fulfillment and any other logistical needs
  • Auditing and managing vendor accounts

    • 1-3 years of client-support experience in a technical, professional, or high-end service market
    • The mind-set and desire to anticipate and exceed client expectations
    • Outstanding ability to communicate clearly in writing and speaking and to listen carefully to clients and coworkers
    • Ability to work independently and as a team player
    • Technical aptitude coupled with patience and willingness to guide clients in using our equipment and technology

      Don't skip over the benefits - they are some of the best in the industry!
      • Health insurance paid 100% for employee and 50% for family
      • Dental insurance paid 100% for employee
      • 401k with company match
      • A fun work environment: casual dress, free snacks, complimentary massages, and great parties
      • Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
      • Paid sabbatical program: 4 weeks every 5 years
      • An award-winning culture recognized for its high level of employee satisfaction
      • Long Term Disability paid 100% for employee
      • Life/AD&D

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Keywords: SearchLogic Recruiting LLC, Atlanta , Client Support Specialist, Other , Atlanta, Georgia

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