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UAT Testing Supervisor

Company: National General Insurance
Location: Atlanta
Posted on: January 16, 2022

Job Description:

* We are not able to sponsor any visas at this time * Primary Purpose: Manages a group of User Acceptance Coordinators and User Acceptance Specialists who work on projects ranging from small enhancements to major systems projects and other business initiatives. Works directly with the Business Unit, IT, the client and other internal departments to analyze, understand business requirements, and ensure the development efforts meet all requirements in the implemented solution. Continuously strives to improve efficiency, reduce costs, ensures the team and UAT processes remain compliant, reviews and updates standard operating procedures periodically, and partners with teams across the organization to ensure enhancements and implementations are successful. Successful candidates will offer a strategic perspective, sound business judgment, deep analytical capabilities, and will coach and develop team members. They will possess strong intellectual curiosity, and a passion for successfully completing all UAT efforts. They will be accountable for the performance of the team including test plans, the test scripts, testing efforts and the facilitation of meetings, interacting with multiple teams on multiple projects at one time. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Manage user acceptance testing initiatives by communicating across multiple lines of business, organizing meetings and supporting training efforts to ensure effectiveness of UAT initiativesFacilitate UAT process by reviewing test requirements, assessing business impacts of systems development, coordinating testing teams and developing and reviewing test plans and cases to ensure users conduct thorough and careful testingAdvise key stakeholders by communicating knowledge of application functionality and development processes to improve user acceptance testing and assist managers in meeting business goalsContribute to development and refinement of test case library by reviewing existing cases, analyzing business needs and developing new test plans to create a framework for future testing, increase efficiency and avoid duplication of workContribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and funAdopt NatGen values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectivesIdentify opportunities for efficiency within the team, develops plans for implementation of opportunities, and implements themSupport, and facilitates training of new team members.Develops and mentors team members by providing direction and support to ensure a cohesive and effective approach to project deadlinesMinimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience8+ years of experience in Insurance and/or Mortgage servicing industryProcess oriented business experienceWorking knowledge of development and testing methodologies and techniquesPrinciples and methodology behind user acceptance testingTerminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and conceptsPolicies, practices, trends, technology and information affecting the business and organizationImplement planning to prioritize, organize, measure workComplete tasks attentively and thoroughlyCommunicate information in a clear, well-organized, and professional mannerTranslate technical jargon into user-friendly informationManage multiple projects or responsibilities concurrently and effectivelyMaintain composure during high stress situationsAdapt and be flexible in a complex changing environmentDemonstrated ability to think criticallyUnderstand the needs and goals of a customer and actively look for ways to meet themAdvanced analytical and technical abilities. Must be capable of breaking problems into component parts and addressing each individual issue in order to develop an appropriate and thorough solution. The expectation is that the solution will account for both operational and systems needsUnderstand basic project management methodologyStrong analytical skillsEffective organization and time management skills with the ability to work under pressure and adhere to project deadlinesInterviewing skills as related to data gathering, requirements elicitation.Works independently with little supervisionAttention to detailMust possess effective verbal and written communication skillsProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, and Visio)Must perform well in high-energy, dynamic and team-oriented environmentsExcellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organizationSound understanding of the Software Development Life CycleDemonstrated critical thinking skills with a disciplined mindsetPresentation skillsAbility to handle multiple projects with competing prioritiesDemonstrated leadership skillsMS Office Suite, including Visio diagramming softwareSupervisory skillsLeadership skillsDesired Skills: 10 + years of experience in Insurance and/or Mortgage servicing industryAbility to think strategically.Ability to effectively communicate directly with clients and prospects, projecting a confident and competent demeanor.Consulting experienceKnowledge of Lender Placed Insurance requirementsWorking knowledge of NGLS TrackGuard System, including CCS and TrackSourceBuilding Rapport#LI-LS1 #LI-Remote

Keywords: National General Insurance, Atlanta , UAT Testing Supervisor, Other , Atlanta, Georgia

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