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Help Desk Specialist

Company: Insight Global
Location: Atlanta
Posted on: January 16, 2022

Job Description:

Title: Helpdesk SpecialistLocation: Buckhead - Atlanta, GALength: Multi Year Contract
A client in the Atlanta location is seeking a Helpdesk agent who will be taking calls regarding basic troubleshooting of networks, computers and POS terminals for the retail store locations and the sales reps that work there (not our client's end customers). They also are going to be handling issues dealing with porting/portability (portability is switching phone numbers from one carrier to another), but Cricket can train them on this if they have beginner level skills with porting. The ideal candidate has dealt with calls related to POS hardware/software as well as calls dealing with portability and PC troubleshooting. If they can't handle the call, they can escalate it to Tier 2. This will be 100% phone support helping retailers with any IT issues they have in the store.

Day to day: - Analytical experience to root cause of a problem - Local Number Portability - Wireless Number Portability - Ability to work any day and time that we are open. - Porting experience or at least understands the concept - Call Center work environment experience - Adherence to schedule - Call management - Familiar with logging all activity into ticketing system - Network troubleshooting a plus - Understanding routing equipment like routers etc. CheckPoint firewall a plus. - Ability to explain technical issues to non-technical personnel

Keywords: Insight Global, Atlanta , Help Desk Specialist, Other , Atlanta, Georgia

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