Desktop Support Representative II

Company: On-Board Companies
Location: Atlanta
Posted on: January 16, 2022

Job Description:

Job Description

Hiring a Contract : Desktop Support Representative II
Duration: 6 Months ( TEMP TO HIRE)
Client Location: Atlana, Ga
Work Schedule: 40 hours

This will be onsite 2-3 days in our Atlanta location(s).

Key Accountabilities
--- Evaluate vendor packages and recommend best solution to meet business needs.
--- Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals
--- Troubleshoot network connections.
--- Consult with clients' area management regarding equipment problems or malfunctions.
--- Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.
--- Evaluate in-house and third-party applications and support their integration with Operating Systems.
--- Resolve issues working in conjunction with vendors, as required.
--- Develop and maintain instructional documentation.
--- Install and configure software applications
--- Provide required support to end users for setting up new/replacement of PC devices
--- Work with end users to troubleshoot any PC hardware and software issues
--- Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction
--- Provide support to end users who require assistance with conference room collaboration tools
--- Wipe devices and prepare them for lease return
--- Provide Level 2 Incident support
--- Track and update incident tickets in Service now

Education and Experience requirements
--- Bachelor's Degree and 3 or more years of experience in the Desktop Support area
OR
--- High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area Preferred
--- Strong verbal and written communication skills

Skills Functional/Technical Skills
--- Computer Operations -Proficiency Level Intermediate
--- IT Standards Procedures & Policies - Proficiency Level Intermediate
--- IT Systems Management - Proficiency Level Intermediate
--- Systems Thinking - Proficiency Level Intermediate
--- Commitment to "internal client " and focus on customer satisfaction
--- Sufficient written and verbal communication skills

*Candidates cannot begin assignment until drug and background screenings have been successfully completed.*
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."

Keywords: On-Board Companies, Atlanta , Desktop Support Representative II, Other , Atlanta, Georgia