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Call Center Representative

Company: Educators Now LLC
Location: Atlanta
Posted on: November 22, 2021

Job Description:

Call Center RepresentativeContract: 3 Months This is a part-time, 20 hour per week contract positionEducators Now staffs QUALITY educators and school staff on a temporary, long-term or permanent basis. We are dedicated to closing the teacher vacancy gap each year while assisting with day to day staffing.Tutors on Demand LLC offers virtual or in home tutoring for individuals or small groups in all subject areas and specialties.Why Should you Join the Educators Now Team?We're expanding and we're looking for team oriented, innovative, and hard-working individuals to grow with us! We offer a friendly and encouraging work environment (including your input on processes and free snacks!) where your ideas and contributions are valued. If you're dedicated and motivated to advance your career we want to meet you. Come experience, first-hand, the impact of your contributions.The Opportunity Responsible for supporting the Recruiting Department in the hiring process of new contractors, including sourcing, scheduling interviews, supporting staffing initiatives, and supporting high volume recruiting overflow.Position Objectives The Call Center Representative is responsible for assisting the Recruiting Department with their administrative needs.Essential Duties and Responsibilities:

  • Assist contractors with a wide variety of questions via information accessed through Salesforce.
    • Review Contractor profiles and answer questions based upon established policies and procedures.
      • Possess the ability to troubleshoot complex issues with little guidance
        • Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.
          • Possess the ability to work under pressure.
            • Possess exceptional conversational and problem solving skills
              • Ability to multitask.
                • Possess the ability to decipher and articulate the contractor's perspective so that the contractor's needs and concerns are accurately and empathetically addressed
                  • Excellent interpersonal and telephone communication skills
                    • Perform additional tasks as directedSkills and Qualifications
                      • High School diploma or equivalency and 1 year customer service related experience
                        • Ability to multitask (talk and type at the same time) and use multiple applications.
                          • Excellent interpersonal, verbal, written and listening communication skills.
                            • Proficient use of the Google Suite
                              • Salesforce Experience
                                • Ability to provide outstanding customer service while ensuring that the customers questions, issues, and concerns have been satisfied.
                                  • Computer literate.
                                    • Ability to be flexible, adaptable and dependable in an environment constantly upgrading, and enhancing service to its contractors.
                                      • Flexibility to work specified shift*Reporting & Interactions: Reports directly to the Director of RecruitingEOE: Educators Now, LLC considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, veteran status, or sexual orientation, gender identity, or any other legally protected status.Job Types: Part-time, ContractPay: $9.00 - $10.00 per hourSchedule:
                                        • Monday to FridayEducation:
                                          • High school or equivalent (Preferred)Work Location:
                                            • One locationWork Remotely:
                                              • No

Keywords: Educators Now LLC, Atlanta , Call Center Representative, Other , Atlanta, Georgia

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