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Lead Operations Representative

Company: Bank of America Corporation
Location: Atlanta
Posted on: November 22, 2021

Job Description:

Job Description: Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members. Work Schedule: 3rd Shift - Friday - Monday 9pm - 7:30am (Rotating Saturday & Sunday 7:00pm until 5:30am) Required Skills: 5 + years of progressive banking and lockbox experience Internal bank system experience e.g.(KATS, VICOR, RIDS) Ability to work under pressure in a team environment Excellent interpersonal and communication skills Comfortable interacting with senior management and internal business control partners Detail oriented Ability to manage multiple priorities and multi task Excellent time management and prioritization skills Ability to meet tight deadlines Ability to lead team huddles to deliver important departmental updates to team Ability and willingness to continuously learn on the job Ability to problem-solve and take ownership of process improvements Ability to work in a team environment Excellent verbal and written communication skills with ability to communicate effectively with senior leadership Ability to assist in leading and delivering change initiatives Flexibility- ability to work overtime when needed to meet client deadlines Holiday work is required Ability to communicate computer system problems Working knowledge of Windows 10, Outlook and Excel Data Entry, 10-key skills Strong analytical skills Team Player Candidate will be required to report onsite to work in primary work location listed. Remote WFH (Work from Home) may be offered at later date. PC literate Ability to work under pressure Ability to complete work quickly Ability to work in team environment Ability to organize and set priorities Ability to communicate effectively Ability to work with little supervision Ability to work over when needed Ability to detect and handle unusual situations Ability to adapt to new methods in an automated environment Ability to identify processor and remitter errors Ability to handle high volumes of work Good hand eye coordination Ability to grasp basic data processing concepts/procedures Ability to solve problems logically Ability to maintain minimum production standards General understanding of Lockbox Other Qualifications: Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions Excels in working among diverse viewpoints to determine the best path forward Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Shift: 3rd shift (United States of America) Hours Per Week: 40

Keywords: Bank of America Corporation, Atlanta , Lead Operations Representative, Other , Atlanta, Georgia

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