Product Manager- Vendor
Company: Insight Global Parent
Posted on: September 16, 2021
Insight Global is seeking a Product Manager for a third-party
software applications. This person will be joining the scrum team
responsible for ongoing support of the software. Specific
Maintain Vendors accountability for SLAs, SLOs, and delivery of
solutions and services.
Coordinate internal resources where needed, including Operations,
Business Information Office, Finance, Accounting, Enterprise
Operations, Development, Product, and Management.
Communicate escalations and related updates to all
Coordinate efforts across all teams with clear expectations.
Document Vendor updates in internal tickets for tracking purposes
and communication to Stakeholders.
Support Agile development methodologies throughout Vendor processes
Understand integrations and interfaces to Vendor systems, and
provide feedback to ensure data consistency, accuracy, and
integrity between systems.
Support Product Owners and Product Managers to plan and coordinate
Vendor updates, releases, and upgrades.
Drive process improvements based on best practices and
Track relevant metrics and provide related reporting.
Approve vendor invoices, conduct annual budgeting, assist
accounting with coding of invoices and capitalization as
Proficiency with business support software applications such as MS
Office (Word, PowerPoint, SharePoint, Excel, Project, Outlook, and
Experience with Agile, JIRA, Confluence, Microsoft SQL
3-4 years of experience managing 3rd party software vendors,
ideally with implementations involving heavy software
4-6 years of enterprise IT and software SDLC experience leveraging
2+ years of experience as a Business Analyst, Product Owner or
Product Manager in an Agile environment.
Background or experience with Vendor Management standards and
frameworks (for example, ISACAs Vendor Management in COBIT 5).
Working knowledge of contractual agreements related to SaaS,
Licensing, Master Service Agreements, and Statements of Work.
Knowledge in one or more of the following systems: Staffing Agency
(specifically middle office Time, Payroll, Invoicing), Invoicing,
Payroll, Accounting, ERP, HRIS
Working knowledge of the Software Development Lifecycle and Agile
Possess and practice excellent communication skills.
Keywords: Insight Global Parent, Atlanta , Product Manager- Vendor, Other , Atlanta, Georgia
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