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Product Manager- Vendor

Company: Insight Global Parent
Location: Atlanta
Posted on: September 16, 2021

Job Description:

Insight Global is seeking a Product Manager for a third-party software applications. This person will be joining the scrum team responsible for ongoing support of the software. Specific responsibilities include:



Maintain Vendors accountability for SLAs, SLOs, and delivery of solutions and services.

Coordinate internal resources where needed, including Operations, Business Information Office, Finance, Accounting, Enterprise Operations, Development, Product, and Management.

Communicate escalations and related updates to all Stakeholders.

Coordinate efforts across all teams with clear expectations.

Document Vendor updates in internal tickets for tracking purposes and communication to Stakeholders.

Support Agile development methodologies throughout Vendor processes where possible.

Understand integrations and interfaces to Vendor systems, and provide feedback to ensure data consistency, accuracy, and integrity between systems.

Support Product Owners and Product Managers to plan and coordinate Vendor updates, releases, and upgrades.

Drive process improvements based on best practices and standards.

Track relevant metrics and provide related reporting.

Approve vendor invoices, conduct annual budgeting, assist accounting with coding of invoices and capitalization as applicable.


Proficiency with business support software applications such as MS Office (Word, PowerPoint, SharePoint, Excel, Project, Outlook, and Visio).

Experience with Agile, JIRA, Confluence, Microsoft SQL
3-4 years of experience managing 3rd party software vendors, ideally with implementations involving heavy software customization.

4-6 years of enterprise IT and software SDLC experience leveraging Agile.

2+ years of experience as a Business Analyst, Product Owner or Product Manager in an Agile environment.

Background or experience with Vendor Management standards and frameworks (for example, ISACAs Vendor Management in COBIT 5).

Working knowledge of contractual agreements related to SaaS, Licensing, Master Service Agreements, and Statements of Work.

Knowledge in one or more of the following systems: Staffing Agency (specifically middle office Time, Payroll, Invoicing), Invoicing, Payroll, Accounting, ERP, HRIS

Working knowledge of the Software Development Lifecycle and Agile framework.

Possess and practice excellent communication skills.

Keywords: Insight Global Parent, Atlanta , Product Manager- Vendor, Other , Atlanta, Georgia

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