Sr. IT Program Manager
Company: ServiceMaster
Location: Atlanta
Posted on: September 17, 2021
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Job Description:
Manages the planning, analysis, design, development,
implementation, and satisfaction of project requirements ACROSS
multiple inter-dependent projects.
Provides management and strategic direction to a project team and
shares responsibility (with Business Partner(s)) for all the
project(s) development, budgets and schedules with assigned project
managers.
Creates, monitors, and updates a detailed program plan that
captures the critical path based on the inter-dependent project
tasks.
Manages Project Managers to establish work plan for each phase of
each project across the Program.
Establishes goals, negotiates project commitments and develops
project /program plans.
Coordinates development and gains approval of the business and
technical requirements documents and project/program scope
definition.
Coordinates the formulation and definition of technical scope and
objectives in collaboration with technical subject matter
experts.
Represents the company with contractors, suppliers, customers,
departments, and other parties as required.
Directs and coordinates activities of program personnel, including
outsourced or offshore staff, to ensure projects/program progress
is on schedule and within budget.
Monitors, measures, and reports on program progress to management
and clients.
Manages all program resources including staff; identifies,
documents and assigns project roles and reporting
relationships.
Champions the development models in use by ServiceMaster, including
SDLC, SDLC Lite and Demand Management.
Drives Risk, Issue and Project metrics in accordance to SDLC and
PMO directives.
Knowledge of franchise business operations
Experience with Microsoft Dynamics
Industry experience
Bachelors degree in Computer Science, Information Systems, or
Engineering (or equivalent background)
7 to 10 years of IT experience
3 to 5 years of demonstrated management/supervisory experience in
medium to large project systems development
Proven ability to work with cross-functional teams and staff of all
levels (will work closely with development team, IT BAs, Finance
and CIO)
Proven ability to work with outside vendors, auditors, etc. (will
be working with franchise business partners)
Expert knowledge of project management tools
Expert Knowledge of project management best practices (SDLC)
Keywords: ServiceMaster, Atlanta , Sr. IT Program Manager, Other , Atlanta, Georgia
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