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Sr. IT Program Manager

Company: ServiceMaster
Location: Atlanta
Posted on: September 17, 2021

Job Description:

Manages the planning, analysis, design, development, implementation, and satisfaction of project requirements ACROSS multiple inter-dependent projects.

Provides management and strategic direction to a project team and shares responsibility (with Business Partner(s)) for all the project(s) development, budgets and schedules with assigned project managers.

Creates, monitors, and updates a detailed program plan that captures the critical path based on the inter-dependent project tasks.

Manages Project Managers to establish work plan for each phase of each project across the Program.

Establishes goals, negotiates project commitments and develops project /program plans.

Coordinates development and gains approval of the business and technical requirements documents and project/program scope definition.

Coordinates the formulation and definition of technical scope and objectives in collaboration with technical subject matter experts.

Represents the company with contractors, suppliers, customers, departments, and other parties as required.

Directs and coordinates activities of program personnel, including outsourced or offshore staff, to ensure projects/program progress is on schedule and within budget.

Monitors, measures, and reports on program progress to management and clients.

Manages all program resources including staff; identifies, documents and assigns project roles and reporting relationships.

Champions the development models in use by ServiceMaster, including SDLC, SDLC Lite and Demand Management.

Drives Risk, Issue and Project metrics in accordance to SDLC and PMO directives.


Knowledge of franchise business operations

Experience with Microsoft Dynamics

Industry experience
Bachelors degree in Computer Science, Information Systems, or Engineering (or equivalent background)

7 to 10 years of IT experience

3 to 5 years of demonstrated management/supervisory experience in medium to large project systems development

Proven ability to work with cross-functional teams and staff of all levels (will work closely with development team, IT BAs, Finance and CIO)

Proven ability to work with outside vendors, auditors, etc. (will be working with franchise business partners)

Expert knowledge of project management tools

Expert Knowledge of project management best practices (SDLC)

Keywords: ServiceMaster, Atlanta , Sr. IT Program Manager, Other , Atlanta, Georgia

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