Director, Product & Technology - Enterprise Payments

Company: T-Mobile
Location: Atlanta
Posted on: June 12, 2021

Job Description:

T-Mobile is seeking a Director, Product & Technology to build and lead a fully integrated product delivery organization, from driving product innovation to implementation. This key leader will drive the vision for how to turn value into capabilities and features, and deliver a rich product delivery experience, and the best payment products set in the mobile industry! With a customer-first lens, this leader will set in motion the transformation of our Payments team to a world-class delivery organization with second-to-none digital product delivery. This team will deliver unified payment processing across all of T-Mobile's brands and driving scale within a secure, compliant infrastructure.

The Director, Enterprise Payments - Product and Technology is an experienced digital product development leader. S/he will define the future of payment products and have a sound understanding of the product lifecycle. This leader will have end-to-end responsibility for strategic product development and delivery in the payments space to enable cost effective and secure payments for our customers and suppliers through enhanced product offerings and simplified experiences that are supported by a unified technology platform and team.

In addition to strategic product development, this Director will also have responsibility for 24/7 operational support and will enhance operational monitoring and telemetry to ensure the appropriate controls are implemented and in place. S/he will be the primary driver for moving the needle in the payments space to ensure we are driving innovation and leading the industry for payment services while maintaining PCI compliance with a focus on security.

The Director will manage a $20-30 Million budget while leading approximately 50 FTEs, as well as the strategic relationship and contractual agreements for managed service providers, ensuring high quality software delivery practices.

• Visionary leadership - drives adoption of innovative approaches and products, focused on generating and implementing new possibilities to improve the payments experience for T Mobile's customers.
• Strong Collaborator - builds relationships of influence quickly and effectively, partners with peers and markets to create alignment and speed to implement.
• Creates a vision for the team and coaches them to excellence and to delivering with quality, consistency, timeliness, innovation, and strategic perspective.
• Decisive leader who is able to move the business forward quickly while balancing time, cost, and quality.
• Agile; thrives in a fast-paced, constantly shifting environment.
• Strong business acumen; incorporates overall objective in developing strategy and decisions.
• Has awareness of each team member's career goals; facilitates development discussions; and provides challenging tasks and assignments to promote development.
• Excellent communication skills, both interpersonally and systemically, clearly articulating the direction and vision of the organization.
• Strength in relationship building across business and organizational boundaries. Ability to build support at all levels.
• Impeccable personal integrity and business ethics, driven by high performance standards.
• Results oriented and does what is necessary to improve performance; balances the resources necessary to produce desired outcomes; tracks and monitors performance.
• High level of intelligence with a keen analytical mind and clear intellectual curiosity.
• Strategically-minded, contributing to the development of a coherent overarching strategic vision for the company.

Organizationally savvy; utilizes partnerships across the organization and leverages knowledge of formal

• and informal decision-making processes to accomplish work objectives.
• Sets performance direction by translating broader business initiatives into clear team objectives and individual goals, aligning appropriately with other groups for efficient, coordinated action.
• Able to motivate and mobilize others; creating a cohesive and inspirational team environment.
• Ability to address and realize both long-term and short-term goals and objectives.
• Possesses a low ego; celebrates the success of others in the business; passionate for helping the customer do their job better.
• Experienced product leader who has effectively led a large and organizationally complex product development team within a mature product delivery shop in a service function; has successfully taken top notch products from ideation, to roadmapping, and final delivery. Has built technology roadmaps for complex technology systems.
• Experience with payment service solutions is a plus, but not required.
• Track record of driving digital transformation. A change agent and transformational IT leader with documented experience with digital architecture, DevOps and overall improving speed to delivery.
• Exhibits executive influence across the organization, and is able to partner, deliver and collaborate productively with other parts of the organization. Strategically partners with the business to accomplish their goals.
• Has led multiple teams and vendor relationships, focused on accountability to high levels of quality development, including managed services.
• Extensive experience with the Product lifecycle and with Agile SDLC methodologies.
• Experience working in a high velocity, high growth environment.
• Has developed innovative self-service solutions to reduce human service interaction and automation to increase speed of delivery through the use of delivery pipelines.
• Ability to think strategically - can execute in the present and shape the longer-term direction; can anticipate and envision what change is needed that will produce game-changing improvements.
• Bachelor's degree required, Master's degree is preferred.

PERSONAL CHARACTERISTICS:

• Visionary leadership - drives adoption of innovative approaches and products, focused new possibilities to improve the payments experience
• Strong collaborator - builds relationships of influence quickly and effectively, partners with peers and markets to create alignment and speed to implement
• Creates a vision for the team; coaches team to excellence and to deliver with quality, consistency, timeliness, innovation, and strategic perspective
• Decisive leader; can move the business forward quickly while balancing time, cost, and quality
• Agile; thrives in a fast-paced, constantly shifting environment
• Strong business acumen; incorporates overall objective in developing strategy and decisions
• Has awareness of each team member's career goals; facilitates development discussions and provides challenging opportunities to promote development
• Excellent communication skills, both interpersonally and systemically, clearly articulating the direction and vision of the organization
• Strong relationship building across business and organizational boundaries at all levels. Organizationally savvy; utilizes partnerships and leverages knowledge of formal and informal decision-making processes to accomplish work objectives
• Impeccable personal integrity and business ethics, driven by high performance standards
• Results oriented and does what is necessary to improve performance; balances resources to produce desired outcomes; tracks and monitors performance
• High level of intelligence with a keen analytical mind and clear intellectual curiosity
• Strategically-minded; contributes to the development of a coherent overarching strategic vision for the company
• Sets performance direction by translating broader business initiatives into clear team objectives and individual goals, aligning appropriately with other groups for efficient, coordinated action
• Motivates and mobilizes others; creates a cohesive and inspirational team environment
• Ability to address and realize both long-term and short-term goals and objectives
• Possesses a low ego; celebrates the success of others in the business; passionate for helping the customer do their job better

More specifically, this role will assume the following responsibilities:

• Own payment product development supporting the end to end payment experience
• Own delivering payment products and related experiences for the enterprise
• Develop strategy and roadmaps for products and services in the payments and fraud space, all while continuing to allow the business to move forward with impacting strategic initiatives while in this transition stage.
• Drive innovation to payment products while maintaining an emphasis on operational excellence.
• Partner across businesses to account for day-to-day revenue generation, offers and strategic Un-carrier moves.
• Lead and manage either directly or indirectly cross-functional DevOps teams of technical product managers, analysts, architects, software development engineers, SDET's, application support resources and project managers (PMs, TDMs, etc.).
• Develop and execute organizational improvements while building an industry leading technical payment services team.
• Promote a continuous delivery model leveraging Agile methodologies and tools to provide faster, ongoing functionality improvements and capabilities for our business.
• Manage vendor relationships and 3rd party payment providers and acquirers to high levels of quality.
• Influence cross domain development and support teams to ensure complete solution accountability

Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Atlanta , Director, Product & Technology - Enterprise Payments, Other , Atlanta, Georgia