Gelato Cart Server, Le Petit Cafe

Company: HEI Hotels & Resorts
Location: Braselton
Posted on: June 12, 2021

Job Description:

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau lan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau lan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail, free meals in the Associate Cafeteria as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Chateau Elan is looking for a charismatic, high-energy individual to join Le Petit cafe team. This team member will be responsible for operating the gelato cart (bicycle) and providing superior customer service while maintaining a clean and attractive amenity for our guests. If you're passionate about gelato, coffee and wine, interested in joining the team of Le Petit Cafe and love interacting with guests we would love to have you join our team.

This team member will also be trained to serve as a Barista when needed for Le Petit Caf at Chateau Elan.

Responsibilities

• Pre-Shift Gelato Cart Preparation.
• Ride Gelato Cart (bicycle) throughout the resort and serve gelato.
• Barista responsibilities include educating guests on our products, making recommendations based on guest preferences, up-selling special items and taking orders.
• Greet guests immediately with a friendly and sincere welcome. Must adhere to the work standards set by the company and be passionate about delivering an exceptional guest experience.
• Prepare guest orders as requested accurately and efficiently.
• Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).
• Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
• Maintain the highest level of standards for all product preparation.
• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
• Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• 2 years customer service experience in the hospitality industry
• Specialty coffee lover and desire to learn
• Excellent customer service skills
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing.
• Ability to operate a keyboard and Point of Sale procedures.
• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
• Comfortable working in outdoor conditions while physically operating a bicycle cart.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: HEI Hotels & Resorts, Atlanta , Gelato Cart Server, Le Petit Cafe, Other , Braselton, Georgia