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Video Operation Services Manager

Company: KPMG
Location: Atlanta
Posted on: June 12, 2021

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Video Operation Services Manager, to join our Digital Nexus technology organization.


  • Provide 2nd level support for 3rd party Voice/Video support teams; manage projects for voice services in new and renovated locations; test & commission complex AV systems to ensure Audio, Video and Control systems have been built and configured properly
  • Manage projects with vendors, to Install equipment for new and renovation facilities; lead efforts to diagnose and resolve complex system configuration, production and deployment problems
  • Work with Asset Management team to maintain inventory records for all equipment purchased, installed or controlled by Video Ops teams; review and approve vendor quotes and final documents on work completed for Video services; work with vendor to evolve the firm's automation capabilities
  • Lead and perform equipment, software and firmware updates as recommended by industry standards and directed by the Engineering Team; work with architecture team on platform recommendations and perform testing in a lab environment
  • Perform routine system administration tasks including OS and application patches, upgrades and backups; build, maintain and promote strong technical documentation
  • Deploy, maintain and utilize monitoring infrastructure to provide quality assurance for the firm's video platforms; document the environment as it evolves and produce work instructions for various audiences


  • Minimum five years of recent experience working in client facing roles and working alongside those in leadership positions; IT Experience in supporting, maintaining and configuring Poly, Extron, Lutron and Crestron audio visual equipment and operating systems as well as with AutoCAD; Microsoft Word, Excel, PowerPoint, & MS Project
  • Bachelor's degree from an accredited college/university is preferred; CTS certifications preferred
  • Demonstrated strong knowledge of Crestron, Extron, AMX, Poly and Audio DSP technologies; experience using and training people on Microsoft TEAMS and TEAMS Live
  • Proficient in video border proxy and cloud video interoperability architecture; experience with implementation, operation, optimization and how to secure difference facets of the firm's UC environment
  • Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work; trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; participate in resource planning processes based on defined organizational plans
  • Hands-on experience with network routing, switching and firewall platforms; required availability for afterhours/on call and travel as needed

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Keywords: KPMG, Atlanta , Video Operation Services Manager, Other , Atlanta, Georgia

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