IT Assistant

Company: Tribe Transportation
Location: Gainesville
Posted on: June 12, 2021

Job Description:

GENERAL SUMMARY: Under the direct supervision of the IT Director, the Network Assistant shall provide information technology guidance and support for all company employees and equipment to ensure efficient business operations. The position directly supports the IT Director and is on-site.

DUTIES AND RESPONSIBILITIES:

Responsible for virtual server set up and maintenance.

Maintenance on firewall including website monitoring, application blocking and general clean up.

Switch board administration for all users.

Universal set up of VPN clients on the untangle box.

Research and maintain necessary email servers to support current and growth capacity.

Consistent hardware diagnostics on all company machines.

Administrator for all Truck Mate groups including new user set up, account and updates as necessary.

Support all office personnel by implementing remote access set up

Regular folder maintenance on company drives for groups and user access including rules and allocation.

Maintain an active employee directory including creation and deletion of user accounts and groups.

Desktop user support including assisting all employees with computer issues.

Installation of Carrier Web scanner and maintenance in company equipment.

Company phone domain including new user set ups, deletions and general needs.

Responsible for network cable installation and location for new users and internal movement.

Set up and maintain all employee printers and everyday upkeep.

Installation of all company security camera systems including overall maintenance.

Mentor junior members of the IT department.

Set up, training, and troubleshooting for all Microsoft products on company hardware.

Providing education for users on proper operation of programs and machines.

Providing support over the phone, internet, or email 24/7 as needed by remote and onsite users.

Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner.

Other duties and special projects as assigned by management.

QUALIFICATIONS AND EXPERIENCE:

Four (4) year college degree in Information Technology or similar field.

History of Reliable Work Performance.

Minimum three (3) years experience in transportation industry.

Excellent communication, attention to detail and planning skills.

Advanced user of all Microsoft applications.

Above understanding of VPN applications.

Ability to make sound business decisions.

TMW Knowledge desired.

Keywords: Tribe Transportation, Atlanta , IT Assistant, Other , Gainesville, Georgia