GENERAL SUMMARY: Under the direct supervision of the IT
Director, the Network Assistant shall provide information
technology guidance and support for all company employees and
equipment to ensure efficient business operations. The position
directly supports the IT Director and is on-site.
Responsible for virtual
server set up and maintenance.
Maintenance on firewall
including website monitoring, application blocking and general
administration for all users.
Universal set up of VPN
clients on the untangle box.
Research and maintain
necessary email servers to support current and growth capacity.
diagnostics on all company machines.
Administrator for all
Truck Mate groups including new user set up, account and updates as
Support all office
personnel by implementing remote access set up
maintenance on company drives for groups and user access including
rules and allocation.
Maintain an active
employee directory including creation and deletion of user accounts
Desktop user support
including assisting all employees with computer issues.
Installation of Carrier
Web scanner and maintenance in company equipment.
Company phone domain
including new user set ups, deletions and general needs.
Responsible for network
cable installation and location for new users and internal
Set up and maintain all
employee printers and everyday upkeep.
Installation of all
company security camera systems including overall maintenance.
Mentor junior members of
the IT department.
Set up, training, and
troubleshooting for all Microsoft products on company hardware.
Providing education for
users on proper operation of programs and machines.
Providing support over
the phone, internet, or email 24/7 as needed by remote and onsite
attendance and punctuality to ensure that the department is
operated in an efficient and cost effective manner.
Other duties and special
projects as assigned by management.
QUALIFICATIONS AND EXPERIENCE:
Four (4) year college degree in Information Technology or
History of Reliable Work Performance.
Minimum three (3) years experience in transportation
Excellent communication, attention to detail and planning
Advanced user of all Microsoft applications.
Above understanding of VPN applications.
Ability to make sound business decisions.
TMW Knowledge desired.