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Senior Information Technology (IT) Client Services Technician

Company: Danaher
Location: Atlanta
Posted on: June 12, 2021

Job Description:


Danaher's Water Quality ('WQ") Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Key operating companies include:

  • ChemTreat
  • Hach
  • McCrometer
  • Trojan Technologies
  • Aquatic Informatics


Strategy Development

  • Develop applications, systems, and automation to improve Client Services service levels
  • Recommend and assist in developing business case solutions for projects that support process improvements and develop a strategy to sustain the implemented solution
  • Assist in the overall coordination, control and maintenance of hardware within the enterprise to ensure compatibility and integration with company strategies
  • Perform gap analysis to recognize and identify potential areas where existing policies and procedures require change or where new policies need to be developed especially regarding future business expansion

Drives for Results

  • Monitor the implementation of newly deployed applications to ensure limited user disruptions
  • Responsible for quarterly usage and license audit of, but not limited to, Adobe, Smartsheet, Box, Miro
  • Monitor and manage the health of several servers related to the delivery of IT services
  • Maintain knowledge and expertise of current applicable computing technology, industry strategies and technology evolutionary cycles/plans
  • Timely completion of continual improvement projects
  • Maintain and sustain the accuracy of the Asset Repository, specifically for the PC desktop environment which includes software licenses of the PC environment
  • Active Directory (AD) administration
  • Support wired and wireless connectivity implementations
  • Record user requests, troubleshooting and corrective actions within the Water Quality Information Technology Service Management (ITSM)
  • Develop and maintain Service Level Agreements (SLAs) with various user departments and business units
  • Handle a variety of operation and production problems requiring judgment within generally defined policies and procedures

Relationships and Influence

  • Assist management in providing technical expertise and direction to Client Services Technicians and associates
  • Manage and support mobile users, devices and MDM solution
  • Manage telecom users via Cisco Unified Communications Manager (CUCM)
  • Delegate projects and tasks assigned from management to the PC Support Technicians
  • Respond to outages and assist team with problem triage and remediation of network, server and system issues in a regular back up or on-call rotation
  • Assist systems and development personnel

Other Non-Essential Functions

  • Technical training for associates
  • Develop and support continuous improvement projects using DBS tools
  • Other duties as assigned


  • High School degree required
  • Bachelors Degree in related field or equivalent experience
  • MCSA / MCSE / CCNE / CCNA preferred
  • CompTIA A+ or equivalent
  • CompTIA Network+ preferred
  • Strong technical knowledge of Microsoft operating systems (Windows), server-based system software, LAN topologies and OSI reference mode preferred
  • Knowledge of endpoint security software
  • Imaging/provisioning experience required
  • Minimum 3 years experience supporting escalated issues within a technical support team.
  • Minimum 3 years experience within a large corporate environment (500+ users) preferred.
  • Experienced with large-scale implementations of computing technology such as email rollouts, PC deployments, software upgrades, etc preferred
  • Project Methodology (Agile, SCRUM) experience preferred
  • ITIL V3 Foundations certification preferred
  • Experience with Microsoft O365 applications
  • Knowledge of TCP/IP required
  • Windows Server administration preferred.
  • Networking Concepts (DNS, DHCP) required.
  • Active Directory (AD) experience required.
  • Exceptional organizational skills and the ability to balance multiple projects simultaneously while meeting deadlines
  • Demonstrated ability to work independently
  • Excellent verbal and written communication skills
  • Professional demeanor in all situations
  • Ability to navigate ambiguous tasks and situations

What makes this opportunity great? Let us tell you...

  • You help us ensuring water quality for people around the world!
  • You work in a collaborative culture that values a diverse set of backgrounds and perspectives while emphasizing teamwork and a good sense of partnership
  • Our team of associates is passionate about achieving great results for our customers
  • Ability to fully use your breadth and depth of experience; no pigeonhole here!
  • And there is a lot of great work happening; it is always busy!

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity, and Inclusion is a top priority for the company, and it ties deeply to each of our core values.

The salary range for this role is 56,600.00 to 70,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Careers Page at (or through the Workday "Find Jobs" function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Atlanta , Senior Information Technology (IT) Client Services Technician, Other , Atlanta, Georgia

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