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Operational Support Specialist

Company: Aaron's, Inc
Location: Atlanta
Posted on: June 12, 2021

Job Description:

Operational Support Specialist

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Job ID 14034 Date posted 05/12/2021 Location: Atlanta, Georgia

We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.

This position is responsible for driving company standards, ensuring consistent execution of Aaron's programs and integrating newly acquired teams to the Aaron's structure.

Duties and Responsibilities:

  • Identify underperforming markets based on Company goals and work with RMs and GMs to drive and increase performance.
  • Identify and eliminate root cause of unsuccessful processes and train staff on how to execute properly.
  • Work with MULs and GMs to implement new processes and programs when they are developed by training staff and following up to ensure long-term success.
  • Serve as a key resource for DVP/SVP to assist with operations in low performing stores and regions.

Education and Experience:

  • Associate's / Bachelor's Degree preferred
  • Minimum of 3 years of related work experience to include, but not limited to, retail operations

Required Skills and Competencies:

  • Strong knowledge of Aaron's operational standards and procedures
  • Proficient with Microsoft Office Suite
  • Clearly define and manage engagements, to include: statement of work, project plan and success metrics
  • Strong organizational skills
  • Extremely flexible with the ability to easily shift priorities with a can-do attitude in a fast-paced, ever changing environment
  • Available to travel 90% of the time, sometimes with limited notice
  • Time management - Demonstrates efficiency and persistence, managing own time and ensuring engagement deadlines and objectives are met
  • Communication - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. This includes the ability to describe or explain complex processes and issues in a concise manner
  • Critical thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions
  • Persuasion and collaboration - Nurtures and builds effective partnerships with clients to achieve results; team player, comfortable working on multiple teams/projects simultaneously and independently, as needed


Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays
  • Medical, dental & vision insurance
  • Maternity and Paternity Leave
  • 401(k) plan with company match
  • Flexible spending accounts
  • Life insurance
  • Disability benefits
  • Stock Purchase Plan
  • Team Member purchase discounts

About Aaron's

At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact

Aaron's is an Equal Opportunity Employer

Keywords: Aaron's, Inc, Atlanta , Operational Support Specialist, Other , Atlanta, Georgia

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