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Sr. Site Reliability Engineer

Company: Delta Air Lines, Inc.
Location: Atlanta
Posted on: June 12, 2021

Job Description:

Delta Air Lines is looking for a talented IT System Engineer to work on its technology environment, with your primary functions being to support new and existing software systems, applications and associated databases for service providers and consumers usage ; and provide application monitoring and detailed performance and reliability analysis and reporting for Revenue framework - flight and ancillary products services/applications & retail platform - experience layer that interface with consumers/clients.

As a key player in this role you will create, fix, extend and scale the code to keep it working and to harden it against all the loop holes. We drive reliability and performance across a massive scale. You will work on software development projects to keep important revenue-critical systems up and running, from code-level troubleshooting of traffic anomalies to maintenance of our most cutting-edge services; from monitoring and alerts to building new automation infrastructure

Overview of Responsibilities:

  • Provide application monitoring and detailed performance and reliability analysis and reporting for all the services that Revenue framework and Retail platform support using tools, not limited to, like: Dynatrace, Sumologic, Promethius, Grafana, sitescope etc.

  • Enhance and maintain synthetic monitoring to capture performance for new functionality and new requirements for performance and reliability needs

  • Support operationally critical environment, using monitoring tools and scripts, data feeds and associated scripts, research and analysis of production issues, capturing logging.

  • Participate in application load tests and assisting with troubleshooting

  • Update support documentation and wiki pages, operating plans, infrastructure diagrams, and assist in PCI audits as required.

  • Influences and monitors technical application performance for large-scale, technical initiatives and/or projects requiring integration of cross-functional systems.

  • Provides technical guidance in evaluating applications systems or evaluating customer reports through performance and reliability data.

  • Participate in deployment meetings and consult with team to refine, test, and debug programs to meet technical needs.

  • Be flexible to support the release planning, go-no-go meetings, stakeholders sign offs and Launch activities creating implementation plan and executing working with POs, SMs, AD s and TLs

  • Understands servers and databases and related architecture requirements and ensures those requirements can be achieved and maintained through high-quality deliverables.

  • Developing proof of concepts and proposing solutions to architecture and tech leads.

  • Enhance and maintain role definitions in partnership with business team owners as needs change

  • Support operationally the addition and or removal of software from the defined role(s)

  • Coordinate renewal of vendor licenses

  • Influences and evaluates software for inclusion into the role(s) for compatibility

  • Provides technical guidance in evaluating hardware systems or evaluating timing of updates

  • Patching coordination of multiple onshore and offshore IT teams for enterprise updates, Microsoft and security patches

What you need to succeed (minimum qualifications)

  • Consistently makes safety and security, of self and others, the priority.

  • Embraces diverse people, thinking and styles.

  • At least 3-5 years of experience with in IT Desktop Role Management; Thorough understanding of desk top based technology, utilizing network systems related to enterprise view.

  • Good working knowledge Shell scripting, DevSecOp concepts and Automation

  • Working knowledge of different authentication methods

  • Ability to think of end to end solutions rather than within a specific vertical.

  • Experience working with AWS cloud services and Legacy setup on Prem WAS, JBOSS etc.

  • Necessary interpersonal skills include: Ability to work in an environment with minimal supervision, but forge relationships with key stake holders, the ability to clearly articulate approach and mindset behind having alternate approaches

  • The necessary analytical and process skills include: Having a clear understanding of Agile processes and have worked in the Agile environment, experience in User story management tools like VersionOne and must have a good understanding of openshift PaaS management

Major Skills and Competencies:

  • Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

  • Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain

  • Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

  • Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

Job Specific:

  • Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.

  • Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.

  • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer.

  • Self-Development - Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive.

  • Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

  • Ability to clearly articulate approach and mindset behind having alternate approaches

  • Experience in supporting applications teams and troubleshooting in DEV, SI and production environments

  • Clear understanding of Agile processes and have worked in the Agile environment, experience in User story management tools like VersionOne/Agility

  • The successful candidate must be a self-motivator and be able to perform work with little guidance or instructions. Multiple tasks may be assigned which will require managing/prioritizing

  • Proven problem-solving skills required

  • Candidate must have attention to detail, and be methodical in carrying out responsibilities

  • Collaborate on scalability issues involving access to data and information

  • Utilize exposure to large-scale production software troubleshooting.

  • Help maintain mission critical services

  • Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job

What will give you a competitive edge (preferred qualifications)

  • Bachelors Degree in Computer Science, Information Systems or related field is preferred.

Keywords: Delta Air Lines, Inc., Atlanta , Sr. Site Reliability Engineer, Other , Atlanta, Georgia

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