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Client Relationship Manager

Company: Cognizant Technology Solutions
Location: Atlanta
Posted on: June 12, 2021

Job Description:

BU Description

Our Retail, consumer Goods, Travel & Hospitality Business Unit delivering at the intersection of physical, digital and human worlds. Our BU supports world's largest brands in Retail and Consumer Goods such as Apparel, Specialty stores, Electronics, Food and Beverages. Also supports world's renowned brands in Travel and Hospitality such as Hotel Chains, Restaurant Chains, Travel Management and Platform organizations. With a large team of dedicated professionals, this practice provides domain-aligned consulting, IT, business process and analytics solutions globally

Opportunity

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Key Responsibilities

  • Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
  • Lead the onsite project teams and ensure they understand the client environment
  • Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
  • Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization
  • Build senior and strategic relationships through delivery excellence
  • Understand the client environment, issues, and priorities
  • Serve as the day-to-day point of contact for the clients taking the lead in delivery
  • Support and drive firm-wide delivery initiatives, as directed

Measures

A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience.

Qualifications

  • Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services/ digital services, offshore/outsourcing industry.
  • Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
  • Experience in digital services/solutions
  • Very good understanding of latest top trends and offerings in Retail and Consumer Goods industries
  • BS Degree

Preferred Qualifications

  • MS or MBA degree preferred
  • Strong background in a project environment and application development.
  • Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
  • Must be detail oriented and able to manage and maintain all facets of complex assignments.
  • Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
  • Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

Keywords: Cognizant Technology Solutions, Atlanta , Client Relationship Manager, Other , Atlanta, Georgia

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