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EDI Product Support Associate

Company: Athenahealth inc.
Location: Atlanta
Posted on: June 12, 2021

Job Description:

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for an EDI Product Support Associate who will serve as the client's designated subject matter expert for all integration related issues from initial identification until full resolution. You will own client issues and requests via CRM and will utilize their deep integration knowledge paired with curated documentation to provide accurate and concise resolutions. For our client's most complex problems, you will work collaboratively to translate the client's expectations to external vendors and to our Development teams as well providing the client with the background around the intended workflows and functionalities of athenaNet's products and integrations.

You are an excellent communicator with strong technical support experience. You will maintain relationships with interface vendors and work on production support tasks as assigned and will actively collaborate with internal teams across different geographies within athena as and when required.

Job Responsibilities

  • Troubleshoot & resolve client and vendor issues via CRM through information gathering, documentation research and cross-functional collaboration

  • Build relationship and communicate with our clients and vendors through calls, emails, WebEx and Salesforce to understand the full scope of reported issues, provide accurate resolutions and provide extensive testing of workflows

  • Provide training and feedback to internal teams including our AHI teammates, other complex issue resolution case teams, the CSC, the Salesforce Case Process team, and Development teams.

  • Proactively seeks to automate and improve existing internal operational processes

  • Update internal documentation with knowledge garnered through troubleshooting and/or interactions with development teams and vendors

Typical Qualifications

  • Bachelor Degree (preferred: Business, Economics, Health Administration, Engineering, or Health Informatics)

  • 3+ years of professional experience or related experience

  • API Integration knowledge

  • Demonstrated ability to assume independent responsibility for various projects

  • Comfort and curiosity around the technical

  • Experience interacting with client escalations

About athenahealth

  • Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

  • Our Location: This role is located in downtown Atlanta, GA in the Ponce City Market building.

  • Our Culture: At athenahealth, our employees (or "athenistas") are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.

Keywords: Athenahealth inc., Atlanta , EDI Product Support Associate, Other , Atlanta, Georgia

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