Product Owner

Company: The Boston Consulting Group
Location: Atlanta
Posted on: June 12, 2021

Job Description:

To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA.

We are looking for a passionate and innovative Product Owner with Agile expertise to join us in our Digital Transformation journey. This Product Owner will lead our Email and Team Productivity squad which delivers our email products, as well as team productivity solutions (including integrated digital collaboration products) across BCG.

To execute this transformation, we need people who take the lead within the squads and are able to set, prioritize, and evaluate the work generated by the Squad team in order to ensure impeccable features and functionality of the products. The Product Owner will take end-to-end ownership of Squad goals, sets product roadmap and vision and drives value realization by translating the customer voice and needs of customer into product features.

The Product Owner must be a leader who is customer-centric and enjoys working with teams to design and deliver exceptional products to customers. You will lead a Squad and work directly with its members to prioritize and manage what needs to be done and by when. Working with Squad members without line management authority over them will be key-you are a servant-leader and embody that in how you approach the work. You will coordinate closely with your Tribe Lead to stay aligned on business goals and make sure your Squad is progressing and delivering against them. You will also represent the voice of the customer, whether internal or external, and make sure that Squad members understand their needs and preferences. To get this work done, you will own and prioritize the backlog of user stories that your Squad members will use to inform their work, and be responsible for supporting and motivating your squad members

Among your responsibilities, you will:

• Deliver business results and customer value
• Ensure that the product is built in an incremental way, releasing new working features at the end of each squad and creating value for the customer
• Tracking product performance to inform future work
• Delivering on specific and measurable KPIs to be defined for your Squad
• Managing relevant product budget process and supporting Tribe Lead in engaging with funding process
• Serve as the voice of customer or end-user
• Translating the voice and needs of customer into user stories, engaging users as needed
• Engaging in continuous discovery (e.g., via surveys & interviews) to understand customer needs
• Leveraging empirical and qualitative data to assess feature performance and inform prioritization
• Determining tradeoffs involving customer value, cost, and speed to execution
• Representing customer needs to ensure they are understood and integrated into the Squad's work
• Proactively seeking customer feedback to learn and better understand their needs and requirements
• Facilitating product demos to empower Squad members with real-time feedback from customers
• Oversee what is delivered by the Squad and when
• Prioritizing work through a well-organized backlog of user stories and clearly communicating what needs to be done and by when
• Defining and clearly communicating acceptance criteria for output based on business & customer needs
• Support and enabling the Squad to get its work done
• Regularly engaging with the Squad to offer feedback on work-in-progress and clarify requirements
• Engaging with Chapter Leads regarding resourcing and functional expertise required in Squad
• Providing feedback as part of performance management of Squad members and other members of the Tribe
• Set an overall vision to direct and inform the Squad's work
• Working closely with the Tribe Lead to understand and drive alignment on the Tribe's business strategy, goals, and objectives
• Translating Tribe objectives into a clear vision (e.g., via KPIs, sprint goals) for your Squad to inform the creation and prioritization of the Squad's backlog of work
• Sharing information about the Squad's output and priorities with other Product Owners to ensure alignment across the organization
• Enable the organization's new way of working
• Modelling behaviors to support the organization's transformation to a new way of working
• Actively creating and maintaining a Squad culture based on the organization and Agile behaviors
• Providing informal and formal feedback within context of larger performance management system

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Knowledge@BCG consists of the Knowledge Team (KT), Data & Research Services (DRS) and Knowledge & Collaboration Solution (KCS). KT is a group of experts within respective fields or areas providing industry, functional and geographic expertise to consulting teams. KT members are aligned to Practice Areas, sometimes serving as members of case or project teams. KT offers insight into a topic or function derived from BCG's knowledge base and case/project experience. The members of our DRS team work alongside consulting team colleagues to bring advanced research capabilities to support projects and clients. KCS team is a cross-functional team equipping BCGers with internal and external knowledge resources and digital collaboration tools, enabling them to work smarter and with increased productivity

• 7+ years' relavent experience as Product Owner, including preferably also experience as Scrum Master or Agile Coach/ Mentor in 1 or more organizations
• Agile Certifications, preferably Scrum.org (Professional Scrum Product Owner) or Scrum Alliance (Certified Product Owner)
• Understanding of agile principles and ways of working
• Good understanding of technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT and Digital projects
• Divergent thinker who can converge ideas into tangible products
• Exceptional communications and stakeholder management skills
• Experience in consulting is a plus
• Being customer-focused and dedicated to understanding and learning about customer needs and requirements
• Operating with a transparency mindset, communicating clearly and openly both above and below
• Being comfortable leading, directing, and empowering team members without formal management authority
• Working with ambiguous requirements and multi-disciplinary teams
• Influencing stakeholders up to the senior levels of the organization
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• Looking for opportunities to innovate and get things done better and faster
• Every member of your squad, for which you will be its servant leader
• Internal customers, translating their voice and needs into user stories and engaging users as needed
• Tribe Leaders, who will set the vision, roadmap, budget, and priorities & OKRs for the tribes and subsequently, for the squads
• Scrum Masters, which will act as your right hand to remove impediments and will assess you in dealing with the different artifacts and ceremonies
• Other Product Owners within BCG, to share best practices and ensure alignment between squads and a culture
• Agile Coaches, with whom you will share passion about Agile ways of working and with whom you will shape promote business agility (within your teams and in the whole company)

Keywords: The Boston Consulting Group, Atlanta , Product Owner, Other , Atlanta, Georgia