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Field Service Technician

Company: Natus Medical Incorporated
Location: Atlanta
Posted on: June 13, 2021

Job Description:

Natus Medical Incorporated is a leading manufacturer of medical devices and software and a service provider for the Newborn Care, Neurology, Sleep, Hearing and Balance markets. Natus products are used in hospitals, clinics and laboratories worldwide. Our mission is to improve outcomes and patient care in target markets through innovative screening, diagnostic and treatment solutions.

We are looking to hire a Field Service Technician! As a Field Service Technician you install, maintain, consult, train and service the entire Neurology product line of Neurodiagnostic Devices and Software.


Natus offers competitive salaries, comprehensive benefit package that starts on your 1st day, 401k match, an employee stock purchase plan, 9 paid holidays, generous paid time off plan (4 weeks to start) and tuition reimbursement up to $5,000 annually.

In this role you will;

Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.

Plan, manage and perform small to large neurology installations as assigned.Ensure all installations are managed in a professional and workmanlike manner in accordance with the Company standards and directives and customer requirements.

Perform preventative/routine maintenance or field dispatch service on installed equipment in a professional and workmanlike manner. Will be required to troubleshoot, diagnose and repair PC, network and proprietary hardware and software issues.Advise management when response time objectives cannot be met.Retains ownership of all problems until resolution.

Responsible for diagnosing and analyzing causes of product failures, reporting findings and making recommendations for improvement by providing feedback to Engineering, Operations and other cross functional teams.

Provide customer training as part of an installation or at a scheduled customer training class at the customer site or at Natus offices as requested.

Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information. Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning.

Accurately complete all data entry activities including expense reports, and enter into corporate systems as defined by procedures.Ensure all required paperwork and customer signatures are attached.All entry will be done within timelines set by Company.

Have direct interaction with customers to build relationships, establish communications and promote Natus.

What we are looking for;

Education and/or Experience

College Diploma or University Degree or equivalent work experience in related area such as IT or medicine/biology

  • 5 years of relevant field service experience performing installations, training, and troubleshooting. Medical Device experience preferred

  • Microsoft Certified Professional (MCP), MCSE or A+ a plus

  • SQL Server administration, Database administration a plus

  • Previous Field Service Travel for job

Other Skills and Abilities

  • Microsoft Desktop Operating Systems (Windows 10, Win7)

  • Microsoft Server Operating Systems, active directory, group policies

  • IT tools for imaging and asset management, Enterprise Anti-Virus

  • Network infrastructure and planning

  • Familiarity with Data and Citrix Servers

  • Network certifications a plus

Travel Required: Extensive

Other Requirements

Must hold a valid driver's license and have a driving record showing zero felony convictions and less than three moving violations in the previous three years.

EEO Statement:

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.


Keywords: Natus Medical Incorporated, Atlanta , Field Service Technician, Other , Atlanta, Georgia

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