Greeter

Company: Fifth Group Restaurants LLC
Location: Atlanta
Posted on: June 13, 2021

Job Description:

Location Lure Description

The Greeter is each guest's first and last impression of a restaurant. The job can be thought of as a public relations specialist whose primary role is to greet guests, build relationships with regular guests, seat parties, give directions and provide information. They must also convey a feeling of warmth, hospitality and appreciation in every interaction.

The Fifth Group Greeter determines the success of each and every shift by controlling the flow of guests into and out of the restaurant and by seating guests in a fair and consistent manner they set the stage for each server to provide the best possible service, and in turn for the guests to enjoy the best possible experience.

Service Steps and Restaurant Operations: We value learning and growing. We are inspired by and foster creativity. We demand quality and are committed to profitability.

• Thoroughly and accurately takes reservations to Fifth Group standards
• Creates an impression of warmth and hospitality from first interaction, as guests are taken to their table, and to the last impression with a warm and gracious goodbye
• Assists the Service Staff in the following areas: resetting tables, refilling beverages, running food, pre-bussing tables, and any other points of service as necessary.
• Understands and assists in impacting the 14 Elements of Connected Service
• Achieves expert knowledge of restaurant concept and Fifth Group history and personnel
• Knowledgeable about menu, beverage options, daily specials, hours of operation, and directions
• Performs assigned housekeeping responsibilities before, during, and after your shift
• Responsible for all menus being appropriately stocked, clean, and in good repair
• Participates in, and helps to coordinate, regular restroom checkups
• Has the ability to use Open Table to maximum advantage, including understanding of pacing, getting names for all walk-in guests, use of chit printer, and regular guest recognition.
• Knows the capacity of every table, combination of tables, and sections within the restaurant for maximum guest accommodation.
• Books reservations to maintain an even flow of business, without negatively impacting floor or kitchen operations.
• Quotes accurate wait times, and seats parties within their quoted wait time.
• Understands the restaurants turn times, and what causes them to go up or down.
• Follows the restaurant's seating policies, including fair and consistent rotation of servers.

Embody the FGR Values, Mission and Company Purpose: We believe in success and generosity. We insist on integrity and respect.

• Goes above and beyond to satisfy every guest and positively impact guests' impression of FGR hospitality.
• Encourages walk-in guests, as well as dining at the bar and in the cocktail area of the restaurant
• Proactively and consistently communicates with managers, coworkers and guests.
• Handles difficult situations with professionalism and courtesy.
• Performs any task deemed necessary by managers for complete guest satisfaction.
• Identifies and solves any problems related to guest dissatisfaction and complaints.
• Expected to have honest, open communication with staff, managers and owners.

These lists of job duties and responsibilities are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

About the Organization Consider a career with Fifth Group Restaurants or Bold Catering & Design companies with more than 25 years of experience working with the finest and most successful people in Atlanta's hospitality industry. Beyond that, we want it to be your home away from home; your #FGRfamily away from family. We invite you to be a part of a team where your co-workers care about your advancement as much as their own. Be a success. Be amazing. Be a FifthGrouper.

Working for us has its benefits. Literally. Some of our benefits (depending on your role) include:

• Paid time off
• Medical, dental, life, vision, and supplemental insurance
• 401(k) retirement plan with company matching funds
• Generous bonus plans
• Restaurant discounts and company-provided family meals
• Flex-spending and dependent-care accounts
• Cash-reward referral program
• Work anniversary gifts

Enjoy a harmonious work/life balance.

• Flexible schedules
• Collaborative work environment
• Opportunities to work for our catering company and other restaurants

We'll quench your thirst for knowledge. Learning opportunities such as...

• Detailed and ongoing training in hospitality, wine and spirits, and food-pairing

Position Requirements

• Commitment to embodying FGR values
• Proven success working in an elevated service environment
• Ability to communicate with guests and coworkers quickly and accurately
• Punctual, timely and responsible with sound and professional judgment
• Ability to be warm, friendly, and outgoing & present a clean and well-groomed appearance
• Ability to multi-task, handle stress, perform and succeed under time sensitive pressure
• Ability to work days, nights, weekends and holidays

Physical Requirements

• Constant standing and walking
• Occasional stooping, kneeling and crawling
• Occasional ascending or descending of ladders, stairs and/or ramps
• Must be able to stand and exert well-paced mobility for up to 8 hours per shift
• Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists
• Must be able to lift up to 15 lbs on a regular and continuing basis
• Occasional pushing, pulling, lifting or carrying up to 50 lbs, i.e. case of wine, full ice buckets, etc
• Constant talking, expressing or exchanging ideas by means of spoken words and in the process of communicating with guests and employees
• Constant use of POS/Computer systems
• Requires manual dexterity to use and operate all necessary equipment

Full-Time/Part-Time Full-Time and/or Part-Time EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Req Number RES-21-00136

Keywords: Fifth Group Restaurants LLC, Atlanta , Greeter, Other , Atlanta, Georgia