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Customer Service Specialist

Company: Greenlight
Location: Atlanta
Posted on: June 12, 2021

Job Description:

Greenlight is an Atlanta-based fintech company that makes a debit card for kids and companion apps for the family. We proudly serve more than 2 million parents and kids, with in-app tools for sending money, setting savings goals, monitoring balances, managing chores, automating allowance and investing.

But that's not all that we do. Here at Greenlight, we are on a mission to support parents and help every kid grow up to be financially healthy and happy. It's no small task, but it's the reason we leap out of bed every morning to come to work. Because creating a better, brighter future for kids depends on it.

We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.

This role will report to the Customer Service Manager.

Who you are:

  • Professional, confident, and resourceful
  • Patient and kind while troubleshooting customer questions and concerns
  • An effective listener and creative problem-solver
  • Responsible and able to self-manage (work from home)
  • Adaptable and accountable
  • Able to quickly learn about Greenlight's products, services and policies

What you will be doing:

  • Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
  • Actively listen to customers to confirm and clarify information and diffuse potential escalations
  • Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
  • Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
  • Effectively utilize software and internal tools to navigate customer accounts and solve issues
  • Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
  • Adhere to all company policies and procedures

What you should bring:

  • High School Diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficiency with software, ideally CRM software, and strong typing skills

Shift Details:

  • This position will require nights and weekends. The schedule may vary depending on business need
  • Greenlight is telecommuter friendly.

Who we are:

In 2021, Greenlight was valued at $2.3B, backed by leading venture capitalists and institutional investors. Now, it takes a special kind of person to join a never-been-done-before mission like ours. We need people who love working with each other because they know it makes us stronger, people who look to others and ask, "How can I help?" and then "How can we make this even better?" If you're ready to roll up your sleeves and help parents raise a generation of financially smart kids, apply to join our team today.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal state, or local law.

Keywords: Greenlight, Atlanta , Customer Service Specialist, Other , Atlanta, Georgia

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