Ceridian. Makes Work Life Better
This is our promise. Not only for our customers, but our
employees as well.
Do you thrive in an innovative and exciting environment that's
continuously evolving? Ceridian is looking for fun, intelligent,
team oriented people who believe in our values: Customer Focus,
Shared Ambition, Agility, Transparency, Equity, and Optimism. Our
workplace culture provides empowering programs for career growth
and offers diversity and inclusion groups to support every person's
career journey. Ceridian employees have declared Ceridian a Great
Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and
one of Canada's Top 100 Employers for the 16th consecutive
Find out why Ceridian is such a great place to work.
About the Position:
Reporting to the Manager, Customer Support, our team is adding
an Enterprise Application Specialist to the team. This is an
exciting opportunity to apply your technical knowledge and customer
service skills to deliver business-to-business application support
to Dayforce Enterprise clients across North America. As a key
contributor on the team, you will support our most strategic and
largest accounts, collaborating with Development, Product, QA, and
Services teams to champion client priorities and drive incidents to
closure. You will triage, test, and verify solutions while managing
customer relationships and delivering world-class client-focused
support. Taking a project management approach, you will work to
meet tight deadlines, work extensively on product performance
related issues, and provide recommendations keeping the broader
client impact in mind.
This position is virtual/remote and can be located anywhere in
Canada or the United States.
Who you are:
You are a customer service focused professional with an
analytical mindset and exceptional technical skills. You are highly
skilled at navigating customer needs and demands, managing
conflict, and delivering thoroughly tested resolutions. You are
currently providing customer support in technology to enterprise
clients, and you want to join a scaling, global company where you
can shine as an individual contributor and subject matter
What's in it for you:
Leadership. A team that is approachable and listens to feedback.
You will be a critical part of our people-first mission, making a
measurable difference to our success and that of our clients. You
will have the autonomy to set standards, improve processes, and
champion customer support. Customer success and satisfaction is
paramount to our growth strategy.
Teamwork. Everyone treats each other like family. Our inclusive,
supportive workplace culture fosters an environment of continuous
learning and collaboration and a chance to blend in-office and
remote working before and after the COVID-19 crisis.
Growth. Ceridian is a place you can grow your career, learn new
skills, and commit to. We are a big company, and we are on an
exponential trajectory as we expand globally. You will have an
opportunity to expand your knowledge of our solutions, our
customers, and our business, share your expertise internally and
externally, and move up into more senior roles within the team.
Agility. No two days are the same here. With continuous
innovation and iteration, dozens of new projects, and thousands of
new users, you will be challenged to be creative and
Transparency. A drive for transparency and diligence guides us.
You will make an impact carrying through on our commitment to
clients and playing a critical role in our success and theirs.
As our new Enterprise Application Specialist, you will:
- Deliver outstanding customer service. You will enhance the
client support experience, demonstrating a high level of client
engagement, and developing strong relationships with key
- Develop creative solutions. You will triage Dayforce issues
with our Enterprise clients and provide an efficient and effective
response and resolution to incidents. You will troubleshoot,
reproduce, research, collaborate, design, test, and implement
- Grow and share knowledge. You will increase your product and
industry expertise, evolving into a subject matter expert on one or
more Dayforce modules. You will become a trusted advisor to
internal and external teams, share your experience and insights
informally, and produce high-quality training materials.
- Be proactive - and reactive. You will monitor clients'
setup/configurations to identify opportunities and consistently
exceed client expectations as you provide proactive support.
- Assist with operational projects. You will contribute to the
implementation and documentation of defects and resolutions, the
optimization of internal processes and procedures, and the
application of best practices.
What you bring:
- The education and experience. You have a diploma or degree in
Computer Science, I.T., Engineering, or a related field and 2+
years of experience providing customer service and technology
support in a fast-paced environment. Ideally, you have an interest
in Human Capital Management.
- The technical skills. You have exposure to change management
protocols and are familiar with Microsoft Server Technology (e.g.,
Windows / SQL Server). You are proficient with SQL and an
understanding of relational database systems in order to:
- Support complex configurations and advanced
- Create and consider multiple permutations while testing
- Conduct root cause analysis.
- Perform tasks to complete retroactive changes caused by a
variety of reasons.
- The drive to solve challenges. You are naturally curious, and
you thrive in a role that combines working autonomously with
collaborating across teams with Development, Product, QA, and
Services to triage issues and verify resolutions.
- The customer service skills. You prioritize an exceptional
customer experience. You know how to work closely with clients to
understand their frustrations, keep conversations on-point, and
effectively manage expectations, and you want to use new
technologies to solve problems. You understand the nature of B2B
support and are willing to work outside of standard business hours
and be on-call one weekend every 2-3 months.
- The bonus but not required skills. You have experience
supporting HRMS, Payroll, or Workforce Management applications, or
you have completed CPA Payroll Compliance Legislation and Payroll
Ceridian is fueled by the diversity of our talented employees.
We are an equal opportunity employer and consider and embrace ALL
individuals and what makes them unique. We believe our employees
should be happy and healthy, with peace of mind and a sense of
fulfillment. We provide our employees with comprehensive benefits
for various life circumstances and needs, great opportunities for
career development, and a balanced lifestyle to achieve personal
and professional success. We encourage all individuals to apply for
positions that fit their passions.
We thank all applicants in advance for their interest in this
position; however, only those selected for an interview will be
contacted. If you are selected for an interview, you will be
contacted by a Ceridian Recruiter with a @ceridian.com email
directly from our organization.
- Job Function Customer Service
- Pay Type Salary