Call Center Position Available
Company: carmax
Location: Kennesaw
Posted on: February 25, 2021
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Job Description:
Job Description9002 - Carmax Auto Finance - 225 Chastain Meadows
Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should
be! Resolve customer issues while working for an industry leader At
CarMax Auto Finance we put the needs of our customers first, while
helping to make the car buying experience better. Exceptional
customer service is at the heart of everything we do, and drives
CarMax to be industry leaders. You'll work with different
departments, and teams to help resolve customer questions/issues,
and help to influence and educate customers on their account. In
this role you will work with our customers to ensure their car
buying experience has been an excellent one, and keep CarMax as the
company of choice for car buying. Improve customer experience with
every interaction At CarMax Auto Finance we put the needs of our
customers first, while helping to make the car buying experience
better. Exceptional customer service is at the heart of everything
we do and drives CarMax to be industry leaders. You'll work with
different departments, and teams to help resolve customer
questions/issues, and help to influence and educate customers on
their account. In this role you will work with our customers to
ensure their car buying experience has been an excellent one and
keep CarMax as the company of choice for car buying. This position
does have the potential to transition to a work from home
arrangement after 90 days and successful performance in role. What
you'll do * Take incoming phone calls from customers and answer
questions regarding his/her account. Resolve any customer issues
with their account, and partner with a manager if necessary. *
Educate customers regarding their account, finance charges accrual,
late fees, credit reporting, payment options and account management
options all while annotating accounts in inter-company systems to
document all interactions. * Work with other departments/personnel
where necessary to resolve customer concerns within the guidelines
of company policies and applicable laws. Qualifications and
requirements * High school diploma or 1 month related
experience/training. * Basic to moderate computer knowledge and
keyboard skills including minimum accuracy requirements. *
Multi-task in a high energy standard office environment. * Speak
and listen effectively with CarMax customers via phone and
effectively handle stressful interactions with customers. * Ability
to recognize problems, resolve or escalate as needed, including
using a variety of talk offs to convince the customer to make a
payment. About CarMax CarMax disrupted the auto industry by
delivering the honest, transparent and high-integrity experience
customers want and deserve. This innovative thinking around the way
cars are bought and sold has helped us become the nation's largest
retailer of used cars, with over 200 locations nationwide. Our
amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For--. CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: carmax, Atlanta , Call Center Position Available, Other , Kennesaw, Georgia
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