Global Head of Service Center - Client Experience
Company: BlackRock
Location: Atlanta
Posted on: February 25, 2021
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Job Description:
Global Head of Service Center - Client Experience BlackRock's
business is investing on behalf of our clients, from large
institutions to parents and grandparents, doctors and teachers who
entrust their savings to us. We are committed to our
clients-period. Our promise is to offer them the clearest thinking
about what to do with their money and the products and services
they need to secure a better financial future. That's why investors
of all kinds have made us the world's largest asset manager,
entrusting us with trillions of dollars, and it's why companies,
institutions and global governments come to us for help meeting
their biggest financial challenges. DescriptionAbout this role We
are looking for an experienced and highly talented business leader
for our Client Service Centers. The role is responsible for running
the client service centers and partnering to execute the target
state operating model. This leader will also establish operational
discipline and best practices within the team, conduct staff hiring
and training and work with technology partners to deploy fit for
purpose, best in class Omni Channel technology that integrates the
service centers into our global client experience ecosystem. The
position reports into the Global Head of Service Center Strategy
and Delivery. This newly created role reflects on BlackRock's
commitment to invest in improving its client experience, set a new
industry benchmark for client service and generate service alpha as
a key driver of shareholder value. Client experience is a critical
imperative for the firm as BlackRock intends to make client
experience a key differentiator in a highly competitive and mature
market. The new leader will be responsible for running the client
service centers and implementing a series of phased efforts to
transform the BlackRock Service Centers which will have a material
impact on the improved client experience across all our
clients:
Keywords: BlackRock, Atlanta , Global Head of Service Center - Client Experience, Other , Atlanta, Georgia
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