Customer Service Representative I

Company: Transdev North America, Inc
Location: Norcross
Posted on: January 15, 2021

Job Description:

OverviewTransdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.Responsibilities* Answers incoming calls to the customer service team.* Receives customer inquiries and complaints.* Answers questions and provides information about services.* Clearly and accurately documents issues.* Resolves customer inquiries relating to transportation; communicates resolution to customers.* Other duties as assigned.The hours for this role are 11:30am - 8:00pm; Monday - Friday (one week day off because Saturday schedule is required). Saturday shift rotates 7am to 3:30pm; 10am - 6:30pm or 11:30am to 8pm. One Saturday off a month.QualificationsEducation, Licensing, and Certifications:* High school diploma or equivalent, such as GED, requiredExperience Preferred:* Up to 2 years of customer service or basic office experience preferredSkills and Knowledge Required:* Pleasant telephone voice/manner* Strong written and oral communication skills* Strong listening skills* Ability to remain courteous with difficult or angry customers* Basic computer knowledge/PC experience* Bi-lingual skills preferred.Travel requirement Pre-Employment Requirements:* Must submit to drug testing and a background checkPhysical Requirements:* Must be able to work shifts or flexible work schedules as needed.* 100% of work is accomplished indoors and in air conditioned or well ventilated facilities* Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.* Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.About Transdev:Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.comThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfmDrug free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.SDL2017

Keywords: Transdev North America, Inc, Atlanta , Customer Service Representative I, Other , Norcross, Georgia