Customer Service Representative I
Company: Transdev North America, Inc
Location: Norcross
Posted on: January 15, 2021
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Job Description:
OverviewTransdev is the largest private sector operator of
multiple modes of passenger transit in North America, providing
bus, rail, paratransit, shuttle, sedan and taxi services. We manage
over 200 transportation contracts for cities, transit authorities
and airports, providing safe and sustainable mobility solutions.
Our mission is to improve public transportation, to enhance quality
of life and combat global warming. The CSR (Customer Service
Representative) investigates, resolves, documents, and responds
promptly to basic customer complaints and positive feedback in
accordance with company policies and procedures.Responsibilities*
Answers incoming calls to the customer service team.* Receives
customer inquiries and complaints.* Answers questions and provides
information about services.* Clearly and accurately documents
issues.* Resolves customer inquiries relating to transportation;
communicates resolution to customers.* Other duties as assigned.The
hours for this role are 11:30am - 8:00pm; Monday - Friday (one week
day off because Saturday schedule is required). Saturday shift
rotates 7am to 3:30pm; 10am - 6:30pm or 11:30am to 8pm. One
Saturday off a month.QualificationsEducation, Licensing, and
Certifications:* High school diploma or equivalent, such as GED,
requiredExperience Preferred:* Up to 2 years of customer service or
basic office experience preferredSkills and Knowledge Required:*
Pleasant telephone voice/manner* Strong written and oral
communication skills* Strong listening skills* Ability to remain
courteous with difficult or angry customers* Basic computer
knowledge/PC experience* Bi-lingual skills preferred.Travel
requirement Pre-Employment Requirements:* Must submit to drug
testing and a background checkPhysical Requirements:* Must be able
to work shifts or flexible work schedules as needed.* 100% of work
is accomplished indoors and in air conditioned or well ventilated
facilities* Work is accomplished at a workstation or in a cubicle
space equipped with a telephone, headset, and computer.* Work
environments are generally noisy and the employee is generally
subjected to long periods spent sitting, typing, or looking at a
computer screen.About Transdev:Based near Chicago, Transdev is the
largest private-sector operator of multiple modes of transit in
North America, including bus, rail, streetcar, paratransit, and
shuttle services. Transdev is committed to being the trusted
partner of cities and transit authorities through quality execution
and innovations in mobility. Its parent company, Transdev Group, is
a leading global operator and integrator of mobility operating in
17 countries and provides passengers every day the freedom to
connect to what they care about in their
cities.www.transdevna.comThe above statements are intended to
describe the general nature and level of work being performed by
people assigned to this classification. They are not intended to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified.The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions upon
request.Transdev is an Equal Employment Opportunity (EEO) employer
and welcomes all qualified applicants. Applicants will receive fair
and impartial consideration without regard to race, sex, color,
national origin, age, disability, veteran status, genetic data,
gender identity, sexual orientation, religion or other legally
protected status, or any other classification protected by federal,
state, or local law.EEO is the Law Poster:
http://www1.eeoc.gov/employers/poster.cfmDrug free workplaceIf
based in the United States, applicants must be eligible to work in
US without restrictions for any employer at any time; be able to
pass a drug screen and background check.SDL2017
Keywords: Transdev North America, Inc, Atlanta , Customer Service Representative I, Other , Norcross, Georgia
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